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An alternative to calling

You can use Relay UK, a text-based service, to communicate with us securely.

With this service you can choose to:

You can download their app or use it on a textphone (Minicom).

Relay UK app

Download and setup the app

To call us you’ll need to:

  1. open the app
  2. dial 18001 followed by the number you want to call
  3. join the call in your app

Using a textphone

All you need to do is dial 18001 followed by the number you want to call.

Relay UK help and support

You can:

Support in Store

You are welcome to bring someone with you. You can also ask for us to write things down, a quiet space and an extended appointment. If you make a request in advance, we can try to provide a qualified British Sign Language (BSL) interpreter.

All of our Stores welcome assistance dogs and have portable hearing loops.

Get in touch

Request specific support or find out what support we can offer you.

By email

Information sent by email may not be secure, so we’d suggest you don’t send any details of a personal or sensitive nature by email.


You can now let us know what support you need using our online form or live chat.

How to request support online

In Store

Find a Store near you

By phone

0800 028 8981

Opening times

Mortgages: Monday to Friday 8am to 6pm, Saturday 9am to 1pm.

Savings: Monday to Friday 8am to 6pm, Saturday 8am to 3pm, Sunday 10am to 1pm.

Credit cards: Monday to Saturday 8am to 8pm, Sunday 10am to 5pm.

Current accounts: Monday to Saturday 7am to 9pm, Sunday 10am to 5pm.

If you don't have one of these accounts, you can find contact info for your account type.

0800 numbers are free from UK landlines and personal mobile phones.
Calls may be recorded for training and quality purposes.

By post

Disability Awareness
Facilities Department
Virgin Money
Jubilee House
Newcastle upon Tyne