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Support in Store

You are welcome to bring someone with you. You can also ask for us to write things down, a quiet space and an extended appointment.

Chip and PIN card alternative

We can give you a Chip and Signature card instead.

Power of attorney

If you need help using your bank account, there are ways you can give someone else access to your account.

Power of attorney and third-party access

Charities that can help

Dementia UK
Alzheimer’s Society
Headway – the brain injury association

Get in touch

Request specific support or find out what support we can offer you.

By email

Information sent by email may not be secure, so we’d suggest you don’t send any details of a personal or sensitive nature by email.


You can now let us know what support you need using our online form or live chat.

How to request support online

In Store

Find a Store near you

By phone

0800 028 8981

Opening times

Mortgages: Monday to Friday 8am to 6pm, Saturday 9am to 1pm.

Savings: Monday to Friday 8am to 6pm, Saturday 8am to 3pm, Sunday 10am to 1pm.

Credit cards: Monday to Saturday 8am to 8pm, Sunday 10am to 5pm.

Current accounts: Monday to Saturday 7am to 9pm, Sunday 10am to 5pm.

If you don't have one of these accounts, you can find contact info for your account type.

0800 numbers are free from UK landlines and personal mobile phones.
Calls may be recorded for training and quality purposes.

By post

Disability Awareness
Facilities Department
Virgin Money
Jubilee House
Newcastle upon Tyne