Skip to main content

Page contents

Chip and PIN card alternative

We can give you a Chip and Signature card instead.

Get in touch

Another way to sign

You can use a signature stamp instead of signing your name. This can be used in Store to confirm your identity. We can give you a signature stamp if you don’t already have one.

Get in touch

Accessible Stores

We aim to ensure that all our Stores can be accessed by all customers. Most of our locations have wheelchair access and an automatic door opening. You can check which of our Stores are accessible by using a filter on our Store finder. Select ‘Filters’ and then ‘Disabled Access’.

Assistance dogs are welcome in all our Stores.

If you have any questions about access, please get in touch with your local Store before your visit. Let us know how we can best support you and feel free to book an appointment in advance.

Find a Store near you

Using cash machines

Our Store cash machines are installed at an accessible height for wheelchair users wherever possible. If you have any problems accessing or using one of our cash machines, please ask a Store colleague for help.

Unable to use a keyboard or mouse?

Your device can be set up to be voice controlled. To do this, search your settings for 'voice recognition' or 'dictation' options.

Parts of our website still need to be updated to improve the voice recognition experience. If you have any problems, let us know.

Get in touch

Request specific support or find out what support we can offer you.

By email

Information sent by email may not be secure, so we’d suggest you don’t send any details of a personal or sensitive nature by email.


You can now let us know what support you need using our online form or live chat.

How to request support online

In Store

Find a Store near you

By phone

0800 028 8981

Opening times

Mortgages: Monday to Friday 8am to 6pm, Saturday 9am to 1pm.

Savings: Monday to Friday 8am to 6pm, Saturday 8am to 3pm, Sunday 10am to 1pm.

Credit cards: Monday to Saturday 8am to 8pm, Sunday 10am to 5pm.

Current accounts: Monday to Saturday 7am to 9pm, Sunday 10am to 5pm.

If you don't have one of these accounts, you can find contact info for your account type.

0800 numbers are free from UK landlines and personal mobile phones.
Calls may be recorded for training and quality purposes.

By post

Disability Awareness
Facilities Department
Virgin Money
Jubilee House
Newcastle upon Tyne