I have reduced mobility or dexterity

Chip and PIN card alternative

We can give you a Chip and Signature card instead.

Another way to sign

You can use a signature stamp instead of signing your name. This can be used in Branch to confirm your identity. We can give you a signature stamp if you don’t already have one.

Accessible Branches

We aim to ensure that all our Branches can be accessed by all customers. Most of our locations have wheelchair access and an automatic door opening. You can check which of our Branches are accessible by using a filter on our Branch finder. Select ‘Filters’ and then ‘Disabled Access’.

Assistance dogs are welcome in all our Branches.

If you have any questions about access, please get in touch with your local Branch before your visit. Let us know how we can best support you and feel free to book an appointment in advance.

Using cash machines

Our Branch cash machines are installed at an accessible height for wheelchair users wherever possible. If you have any problems accessing or using one of our cash machines, please ask a Branch colleague for help.

Unable to use a keyboard or mouse?

Your device can be set up to be voice controlled. To do this, search your settings for 'voice recognition' or 'dictation' options.

Parts of our website still need to be updated to improve the voice recognition experience. If you have any problems, let us know.