Online maturity process

Your Customer ID will be on the welcome letter and the email that your received when you first opened your online account.

It's a 7 character reference with a mix of letters and numbers.

If you can't remember or find your Customer ID please request new one.

Yes. Once you are signed in to your online profile select the 'My Accounts' page. You will see an option to 'Open a savings account'. Choose the account you would like from the dropdown menu and run through the application process. At the end, you will get a new 8 digit account number.

If you have a maturing ISA and have opened a new ISA, the next step is to send us a secure message to arrange for your ISA to be moved across to your new account on maturity. Click on 'Messages' at the top of the screen to let us know what you would like to do, making sure you clearly state the account you would like to transfer from and to.

If you are transferring from a maturing eBond, or have opened a new non-ISA product, simply sign back in to your account immediately after maturity, select 'Virgin Money Transfer' from the 'Account options' on the right hand side of the screen and arrange for your money to be moved across. Please remember, any funds withdrawn from a Cash ISA will lose their ISA tax-free status.

If you are looking to reinvest part of your balance in to one of the Fixed Rate products that you have been offered and withdraw the remaining funds, choose the E-Saver product available, alongside the product that you would like to reinvest in to. Please note that if you have a maturing ISA, you can only select one of the ISA products that you are offered.

As you are transferring your maturing account in to more than one product, you will be asked how you would like the funds to be split. You will be asked to enter a value in to one of the 'Amount £' fields and the other will become greyed out, with the 'Remaining balance' selected automatically. Please remember, any funds withdrawn from a Cash ISA will lose their ISA tax-free status.

Once your account matures, you can then sign back in to your online profile and arrange to transfer the money in your E-Saver to your nominated bank.

If you are reinvesting in to one of our Easy Access E-Saver or Easy Access E-ISA products, you can reinvest your full balance in to that product and then sign back in to your account after the maturity date to withdraw some of your funds to your nominated bank.

If you would like to simply close the account and have the money sent to your nominated bank account, you will have to wait until the maturity date when the funds become accessible.

On the date of maturity you will be able to transfer the money by clicking on ‘Take Money Out’ then ‘Transfer to Nominated Account’. Please remember, any funds withdrawn from a Cash ISA will lose their ISA tax-free status.

Your interest will be automatically added to your account when it matures. If you are looking to reinvest your money in to another Fixed Rate product but withdraw the interest you have earned, you will need to choose the E-Saver product offered to you, alongside the Fixed Rate product you would like to reinvest in to.

As you are transferring your maturing account in to more than one product, you will be asked how you would like your funds to be split. Enter the amount of money that you would like to reinvest in your new Fixed Rate account in to the ‘Amount £’ field next to the product – we will then send the ‘Remaining balance’, including your interest, in to the E-Saver account on maturity.

Once your account matures, you can then sign back in to your online profile and arrange to transfer the money in your E-Saver to your nominated bank. Please remember, any funds withdrawn from a Cash ISA will lose their ISA tax-free status.