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Home emergencies

If you are an existing customer and you need to get in touch with the 24-hour home emergency department, please call:

0345 078 0046

They’re here 24 hours a day, 7 days a week.

Making a claim

If you are an existing customer and need to make a claim on your home insurance policy, you’ll need your policy number or claim reference for all correspondence.

By phone

0800 197 1612

They’re here from 8am - 8pm Monday to Friday, 9am - 4pm Saturday.

Phone numberCall charges and information
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

By post

Virgin Money Home Insurance Claims
RSA
Lynchwood Park
Peterborough
PE2 6GG

Virgin Money Home Insurance is promoted by CYB Intermediaries Ltd, registered at Jubilee House, Gosforth, NE3 4PL (Company No: 04056283) who is authorised and regulated by the Financial Conduct Authority under Financial Services Register No. 305065 and administered and underwritten by Royal & Sun Alliance Insurance Ltd. (RSA) (Company No. 93792). RSA is registered in England & Wales at St Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Financial Services Register No. 202323.