If you are an existing customer and you need to get in touch with the 24-hour home emergency department, please call:
0345 078 0046
They’re here 24 hours a day, 7 days a week.
Making a claim
If you are an existing customer and need to make a claim on your home insurance policy, you’ll need your policy number or claim reference for all correspondence.
0800 197 1612
They’re here from 8am - 8pm Monday to Friday, 9am - 4pm Saturday.Call charges and information
|Phone number||Call charges and information|
|03 numbers||Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.|
|084 numbers||Maximum of 7p per minute, plus your phone company's access charge.|
|087 numbers||Maximum of 13p per minute, plus your phone company's access charge.|
|0800 numbers||Free from UK landlines and personal mobile phones.|
Virgin Money Home Insurance Claims