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Current account FAQs

Can I open a bank account online?

Yes, you can open a bank account online or by downloading our app. Simply choose an account and click "Get started".

What do I need to open a bank account?

You'll need to be over 18 and living in the UK. Over 16s can open an account in Store.

You'll need your phone and ID (such as drivers license) to run though some verification checks.

We'll also ask some generic questions about your income and recent addresses.

What is a current account?

A current account is a bank account that you can put your money into to keep it safe.

Your income or salary is usually paid into your current account. A current account usually comes with a debit card that you can use for spending.

Many current accounts like those at Virgin Money come with extras. These extras can be things like interest on your balance, an app, cashback on your spending, and more.

Is a debit card a current account?

A debit card is a card you get when you open a current account. You can use the debit card in a shop or online to pay for goods and services.

You can now add your debit card to the Wallet in your phone with Apple Pay or Google Pay. You can then use your phone to make secure payments in apps, on the web, and in shops.

More current account FAQs
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Android 8.0 or above

Your money in your hands

You can manage your account in the app or online. It's packed with super-smart tools to put you in control of your cash.

virgin money icon
  Link opens in a new window

Android 8.0 or above

Your money in your hands

You can manage your account in the app or online. It's packed with super-smart tools to put you in control of your cash.

Your money in your hands

You can manage your account in the app or online. It's packed with super-smart tools to put you in control of your cash.

Service to make you smile

We're here to help you feel happier about money. If you need us please get in touch.

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Independent service quality survey results

Personal Current Accounts - published August 2024

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family.

The results represent the view of customers who took part in the survey.

View the full set of results

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.

Ranking

Overall service quality: Virgin Money is ranked at 16th place for overall service quality with 49% compared to; Monzo at 80%, Starling Bank at 79%, Chase at 78%, First Direct at 74% and Nationwide at 70%.

Overall service quality - Published August 2024.

Authorised push payment (APP) scams rankings in 2023

Published June 2024

Authorised push payment (APP) scams happens when someone is tricked into transferring money to a fraudster's bank account.

These charts use data given to the Payment Systems Regulator (PSR) by major banking groups in the UK in 2023.

You can read the full report by visiting www.psr.org.uk/app-fraud-data Link opens in a new window.

Share of APP scams refunded

This is the proportion of total APP fraud losses that were reimbursed, ranked out of 14 firms.

Chart displaying the share of app scams refunded by firm, ranked better to worse. Rank 1 TSB 88%; rank 2 Nationwide 87%; rank 3 HSBC 76%; Rank 4 Natwest 76%; Rank 7 Virgin Money 68% (up 79% since 2022). Link opens in a new window

APP scams sent per £million transactions

This is the amount of money sent from the victim’s account to the scammer, ranked out of 14 firms.

For example, for every £1 million of Virgin Money transactions sent in 2023, £160 was lost to APP scams.

Chart displaying the amount of app scams sent per £million transactions, ranked worse to better. Rank 1 Metro Bank £266; rank 2 TSB £266; rank 3 Lloyds Banking Group £228; Rank 4 Nationwide £219; Rank 7 Virgin Money £160 (up 2% since 2022). Link opens in a new window

APP scams received per £million transactions: smaller UK banks and payment firms

This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms.

For example, for every £1 million received into consumer accounts at Skrill, £18,550 of it was APP scams.

Chart displaying the amount of app scams received per £million transactions; smaller UK banks and payment firms, ranked worse to better. Rank 1 Skrill £18,550; rank 2 Zempler Bank £4,523; rank 3 PayrNet £2,814; Rank 4 PPS £2,512; Rank 5 Modulr £1,210. Link opens in a new window

APP scams received per £million transactions: major UK banks and building societies

This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms.

For example, for every £1 million received into consumer accounts at Virgin Money, £285 of it was APP scams.

Chart displaying the amount of app scams received per £million transactions; major UK banks and building societies, ranked worse to better. Rank 1 TSB £408; rank 2 Metro Bank £319; rank 3 Virgin Money £285 (up 39% since 2022); Rank 4 Starling Bank £239; Rank 7 Monzo £183. Link opens in a new window

1. Interest rate of 1.00% AER (1.00% gross per annum variable) interest rate, paid monthly, on your M Plus Account balance up to £1,000. Rates are variable.
AER (Annual Equivalent Rate) illustrates what the interest rate would be if interest was paid and compounded once each year. Gross rate interest payable without taking account of any tax payable. Credit interest is calculated daily on the cleared credit balance in your account.

2. Interest rate of 2.50% AER (2.48% gross per annum variable) on savings balances up to £25,000, and 2.00% AER (1.99% gross) on any balances above £25,000. Interest paid quarterly. Rates are variable.
AER (Annual Equivalent Rate) illustrates what the interest rate would be if interest was paid and compounded once each year. Gross rate interest payable without taking account of any tax payable. Credit interest is calculated daily on the cleared credit balance in your account.