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Current account FAQs

Can I open a bank account online?

Yes, you can open a bank account online or by downloading our app. Simply choose an account and click "Get started".

What do I need to open a bank account?

You'll need to be over 18 and living in the UK. Over 16s can open an account in Branch.

You'll need your phone and ID (such as drivers license) to run through some verification checks.

We'll also ask some generic questions about your income and recent addresses.

What is a current account?

A current account is a bank account that you can put your money into to keep it safe.

Your income or salary is usually paid into your current account. A current account usually comes with a debit card that you can use for spending.

Many current accounts like those at Virgin Money come with extras. These extras can be things like interest on your balance, an app, cashback on your spending, and more.

Is a debit card a current account?

A debit card is a card you get when you open a current account. You can use the debit card in a shop or online to pay for goods and services.

You can now add your debit card to the Wallet in your phone with Apple Pay or Google Pay. You can then use your phone to make secure payments in apps, on the web, and in shops.

More current account FAQs
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Android 8.0 or above

Your money in your hands

You can manage your account in the app or online. It's packed with super-smart tools to put you in control of your cash.

Your money in your hands

You can manage your account in the app or online. It's packed with super-smart tools to put you in control of your cash.

Service to make you smile

We’re here to help you with your money. If you need us, please get in touch.

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Independent service quality survey results

Personal Current Accounts - published February 2026

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family.

The results represent the view of customers who took part in the survey.

View the full set of results

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.

Ranking

Overall service quality: Virgin Money is ranked at 16th place for overall service quality with 49% compared to; Monzo at 82%, Starling Bank at 77%, Nationwide at 75%, First Direct at 74% Chase at 72%. <p class=Overall service quality - Published February 2026.

Authorised push payment (APP) scams ranking

Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster’s bank account.

Information about Virgin Money’s performance prior to the introduction of the reimbursement requirement in October 2024 can be found in PSR’s latest APP Scams Performance Reportopens in new window Link opens in a new window published in February 2026.

Worried about APP scams? Visit our authorised push payment (APP) scams page to learn how to spot and avoid them.

1. AER (Annual Equivalent Rate) illustrates what the interest rate would be if interest was paid and compounded once each year.

2. The tax-free rate is the contractual rate of interest payable where interest is exempt from income tax.