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Published August 2020

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1000 customers of each of the 19 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.

Ranking

Overall service quality rankings

Online and mobile banking services

We asked customers how likely they would be to recommend their provider’s online and mobile banking services to friends and family.

Ranking

Online and mobile banking services rankings

Overdraft services

We asked customers how likely they would be to recommend their provider’s overdraft services to friends and family.

Ranking

Overdraft services rankings

Services in branches

We asked customers how likely they would be to recommend their provider’s branch services to friends and family.

Ranking

Services in branches rankings

Supporting the needs of all our customers

If you have a current account with us, there are some key ways we support you when you need us.

So we can send you to the right information for your account, please select the relevant sort code. You can find the sort code of your account on your debit card or in the Virgin Money App.

My account sort code starts with 82

My account sort code starts with 05