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Upgrading your Virgin Money Prepaid Mastercard®

To upgrade from a restricted card you'll need to send us 2 identity documents, one from each of the tables below.

  • The documents you send us must match the personal details you gave us on your application e.g. name, date of birth, address.
  • If you send a passport, driver's licence, residence permit or national ID card it must be within the expiry date.
  • If you send a utility bill, bank statement or insurance certificate these must be dated within the last 3 months.
  • Please make sure the documents are readable. Any unclear, illegible copies won't be accepted.

We need one of these documents:

Table A documentationType required
PassportPhotocopy
IND Application Registration CardPhotocopy
Driving Licence - full UK
Driving Licence - full UK photo card
Photocopy
Driving Licence - overseasPhotocopy
National Identity cardPhotocopy
Government employer's identity card e.g. armed forces identity card, police warrant card, NHS, HMRCPhotocopy
Benefits Agency/ Local Authority letter - confirmation of benefits (dated within the last 3 months)Original
Residence PermitOriginal

And one of these documents:

Table B documentationType required
Letter from a known employer (dated within the last 4 months)Original
Letter from a university, college or known Language School (includes acceptance letters from UCAS)Original
Council tax billOriginal
Gas, electricity or water billOriginal
Landline telephone billOriginal
TV, satellite or cable billOriginal
Bank, building society or credit card statementOriginal
Home or motor insurance certificate / scheduleOriginal
Driving Licence - full UK
Driving Licence - full UK photo card
Photocopy
Benefits Agency/ Local Authority letter - confirmation of benefits (dated within the last 3 months)Original

Please note, you can't use the same document twice. For example a UK driving licence can be used once as either a document from Table A or Table B.

Please send the two documents, along with a note quoting your account number (this is the 14 digit number on the back of your card, starting with 2231), to:

Virgin Money
PO Box 3883
Swindon
SN3 9EA

We'll write to let you know your card has been upgraded and return any original documents you send us. You should hear back from us within 2 weeks of us receiving your documentation.

If the documents you send us still don't give us enough information to upgrade your card we'll let you know.

This card is issued by PrePay Technologies Limited pursuant to a licence by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.