How can I open my stocks and shares ISA or unit trust?
To open a new account, call us on 03456 10 20 20. We’re here from 8am to 9pm Monday to Friday, 9am to 6pm on Saturday.
Call charges and information
Number | Cost |
---|---|
03 numbers | Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. |
084 numbers | Maximum of 7p per minute, plus your phone company's access charge. |
087 numbers | Maximum of 13p per minute, plus your phone company's access charge. |
0800 numbers | Free from UK landlines and personal mobile phones. |
Calls may be recorded for training and quality purposes.
Can you help me decide which investment is right for me?
We cannot give you financial advice, but if you have any questions about Virgin Money ISAs, please call us on 03456 102020.* Our lines are open 8am - 9pm Monday to Friday and 9am - 6pm on Saturdays. If you need advice you can search for an independent financial adviser at www.unbiased.co.uk.
*Calls to 03 numbers cost the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. Calls may be monitored and recorded.
Can I choose more than one fund when opening my account?
Yes, you can put your money into just one or any combination of our funds, and switch between them whenever you like at no charge.
Do I have to send in identification to open my account?
We are required to verify our customers identity and will try and do this electronically wherever possible when opening your account. In some instances we may need to write to you after we've set up your account and ask you to send us proof of identity and address.
Can I transfer another ISA to Virgin Money?
Yes, apart from transfers from Lifetime ISAs which we don't accept, whether it's an ISA from a previous tax year or one you're paying into this tax year, you can transfer it to Virgin Money.
If you're interested in transferring a stocks and shares ISA, cash ISA or innovative finance ISA to a Virgin Money Stocks & Shares ISA, visit our ISA transfer page or call us on 03456 102020.*
*Calls to 03 numbers cost the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. Calls may be monitored and recorded.
How can I make payments into my investment?
You can make payments by Direct Debit, debit card or cheque. Direct Debits can be set up by post or phone, debit card payments can be made via phone and cheques should be sent by post. ISA (APS) payments must be made via postal cheque.
Can I open an account in joint names?
Stocks & Shares ISAs can only be opened in a sole name. Unit trusts can be opened in joint names.
Can I open an account if I'm not a UK resident?
To open an ISA, you have to be resident in the UK for tax purposes for that tax year. You can open a unit trust without being a UK resident as long as you are not a resident or tax payer in the USA.
How have Virgin Money’s funds performed?
To review the past performance of our investment funds over the last five years, visit our Fund Performance page. The current and previous fund prices for all our funds can be found on the Fund Prices page.