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How do I sign in to Online Service?

If you opened your account after 1 January 2023

When you opened your account, you will have set up a username and password for Online Service and shared your phone number with us. We'll send you a secure code to this number every time you sign in.

To keep things extra secure, you can download our Virgin Money Investments app and link it to your account. Each time you sign in to Online Service, we'll send a security check to your app instead.

If you opened your account before 1 January 2023

We've moved your account to our new Online Service, so you'll need to set up new sign in details for Online Service. If you need help with this, give us a call on 03455 28 88 88.