Our brand-new Online Service
Look forward to an improved experience.
- Simple to use
- Easier to move money in and out
- Online documents
- Enhanced security
Check out the short video for a sneak peek of our new Online Service.
Watch nowPlease note: the animation is for example purposes and a shortened sequence is shown.
Brand new app
An app that helps you keep track and manage your investments and pension on the move.
- Two-factor authentication
- Account overview
- Managing payments on the go
- Secure messaging

Making things clearer
- New style, clearer documents
- By post or go paperless – it’s your choice
- New ways to get in touch with webchat and secure messaging
- Same helpful phone service
We'll write to you with full details nearer the time.
Have your say
Brighter Money Matters is our amazing online customer community where you can shape what we do. Your feedback helps us to create fantastic products. It only takes a few minutes to register, then we'll be in touch with opportunities to share your views.

Our new service is open to new customers
Existing investments and pension customers will automatically move to our new service later this year.
Got a question about managing your existing account in the meantime?
Find out more