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  1. Step 1: Before you start 20% complete
  2. Step 2: Your claim to do
  3. Step 3: About you to do
  4. Step 4: Payment details to do
  5. Step 5: Review and confirm to do
Current step: Before you start

Before you start

Use this form if you have not received something you paid for with your Virgin Money debit card. We'll check your claim and see if we can help get your money back.

To claim you'll need:

  • Your sort code and account number
  • Your personal details on the account
  • Your payment details as shown on your bank statement or transactions online
  • To claim between 30 days after you paid and no more than 120 days after the goods or services were due

One last thing

This is just for debit card account holders. If you did not pay with your debit card, this form isn't for you.


We'll always treat your data with respect. Find out more in our privacy policy Link opens in a new window.