In this section

How to claim

If you need to make a claim, don't worry — we'll deal with it quickly.
There are just four steps:

  1. Email or call us to get things started.
  2. We'll reply and send your claim form to you.
  3. Complete the form and send it back to us with any documents we’ve asked for, either by post or email.
  4. We'll process your claim.

In an emergency, call us on +44 (0) 207 748 8908
You can contact us 24 hours a day, 7 days a week.

For general claims you can call us on +44 (0) 330 400 1265
We're here from 9am to 5pm, Monday to Friday.

Write to us

If you’d rather write to us, simply download the most relevant form, complete it and send to:

Virgin Money Travel Insurance Claims
One Victoria Street,
Bristol Bridge,

Alternatively, you can email the forms and documentation to

 Download a claim form

Please note, whichever way you choose to contact us, you’ll need to fill in a claim form to make a claim.