Financial support
- Mortgages
- If you are worried about your finances or are having payment difficulties, there are still a number of ways that we can try to help you.
- Cards
- If you are worried about your finances or are having payment difficulties, you can speak to someone by calling us on 0800 028 6692. We can discuss your account and explain what options are available to you. We’re here 8am to 8pm Monday to Friday and 8am to 1pm on Saturday.
- Loans
- If you are worried about your finances or are having payment difficulties, you can speak to someone by calling us on 0800 141 2261. We're here from 8am - 7pm Monday to Friday.
- Overdrafts
- You can request an arranged overdraft if you don't currently have one. If you are worried about your finances or are having payment difficulties, you can speak to someone by calling us on 0800 141 2261. We're here from 8am - 7pm Monday to Friday.
- Travel
- If you're due to travel but your travel company has gone out of business, our helpful guide explains what you can do.
Our Stores
Our Stores remain open. If we haven’t seen you for a while, things will look a little different. We've made some changes to keep both you and our team safe.
- You'll see floor markings to guide you when you arrive; for some stores, those markings will be outside as we limit the number of customers inside. Please join the queue and our team will direct you to make sure you get the help you need as quickly as possible.
- Hand sanitiser will be provided in stores, so please feel free to use this when you arrive and as you leave.
- Our team will be wearing face coverings, and in some locations, we have introduced clear screens to provide added protection where you need to stay in store a little longer, or where social distancing is more challenging.
- We have also increased our cleaning services and ask that you to maintain an appropriate distance from our team and other customers.
- If you’re unsure about anything, please check the latest Government Guidance Link opens in a new window.