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24/7 emergency medical assistance helpline

With our partners Mapfre Assistance, we provide medical expertise, support, advice and facilities if you have medical problems abroad. Charles Taylor is the claims administrator appointed by MAPFRE Asistencia to manage new claims on its behalf.

We're on hand to help 24 hours a days, 365 days a year if you're injured in an accident or fall ill. We also offer repatriation to the UK if you need it.

To register a new claim, please call the number below and select the option to make a new claim. Their contact centre will then guide you through the process.

If you have an existing claim for which you have been given a claim number by Mapfre Assistance, don’t worry, you can still contact us via the number below. Please have your claim number to hand to enable us to locate your claim more quickly.

Phone numberInformation and opening hours
0207 748 890824 hours a day, 7 days a week
Call charges and information
NumberCost
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.