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Before you do anything

If you’re submitting a cancellation claim, please contact your airline, travel company or credit card provider for a refund first. That’s because travel insurance only covers costs that you’re unable to get refunded. We’ll ask for evidence of this when you send us your claim – so please don’t submit your claim without it.

If you’ve already contacted your airline, travel company or credit card provider and you’re waiting to hear back from them – please be patient. We won’t be able to review your claim until you’ve got a final answer from them.

We’re busier than usual

We’re much busier than usual. And it’s taking us longer to process claims right now.

Follow the guidance below to help us keep things smooth and efficient for you – and for everyone.

And if you don’t hear back from us right away – please don’t worry, we promise we won’t have forgotten about you.

Thanks for bearing with us.

How to send us your claim

If you need to submit a claim, you don’t need to call us – just follow the step-by-step guidance below.

  1. Have you contacted your travel provider or airline?
    If you’re submitting a cancellation claim, make sure you’ve contacted your airline, travel company or credit card provider to get a refund first. We’ll ask for evidence of this – and we can’t review your claim without it.
  2. Download and complete a claim form.
    Download a claim form from the list below. The forms are editable, so you don’t need to print it off.
  3. Send your claim form to us at enquiries@travelclaimsservices.com.
    If it’s a claim for cancellation, please include evidence that your airline, travel company or credit card provider is unable to give you a refund.
    Please note: Keep the total file size of each email under 10MB (including any attachments). We can’t accept any files stored on cloud services or third-party portals.
  4. We’ll then process your claim.
    We’re much busier than usual. If you don’t hear back from us right away – please don’t worry, we promise we won’t have forgotten about you.

Haven’t heard back from us and it’s been a while?
We’re busier than usual, but if you haven’t heard anything from us within 40 working days, get in touch with us at enquiries@travelclaimsservices.com.

Download a claim form

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We're here from 7am to 10pm, Monday to Friday.

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If you need to speak to someone

ReasonPhone numberInformation and opening hours
Servicing and general enquiries0330 400 1249We're here from 9am to 5pm Monday to Friday, including Bank Holidays
Speak to someone about a claim0330 400 1265We're here from 9am to 5pm Monday to Friday
Call charges and information
NumberCost
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

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