What you need to do
- Download a claim form.
- Compete the claim form, and either scan it or take a photograph of it.
- Send the scanned or photographed version back to us at firstname.lastname@example.org.
Please note: Keep the total file size of each e-mail under 10MB (including any attachments). We can’t accept any files stored on cloud services or third party portals.
- We’ll then process your claim.
Download a claim form
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If you need to speak to someone
Call charges and information
|Reason||Phone number||Information and opening hours|
|Servicing and general enquiries||0330 400 1249||We're here from 9am to 5pm Monday to Friday, including Bank Holidays|
|Speak to someone about a claim||0330 400 1265||We're here from 9am to 5pm Monday to Friday|
|03 numbers||Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.|
|084 numbers||Maximum of 7p per minute, plus your phone company's access charge.|
|087 numbers||Maximum of 13p per minute, plus your phone company's access charge.|
|0800 numbers||Free from UK landlines and personal mobile phones.|