What you need to know
After a review of how customers are using our Stores, we’ve made the difficult decision to close some of our Stores from October 2023. We’re sorry if this is disappointing news and want to make sure you know about all the other ways you can bank with us.
Why we've decided to close these stores
More and more customers are taking advantage of our digital services. This means we’re seeing far less visits to our Stores, with most people only coming in to see us when they want to discuss a significant life event.
We need to balance investment in digital services with making sure our Store network continues to meet the needs of our customers. This means after lots of thoughts and analysis, we’ve made the difficult decision to close a number of Stores.
More details about how we came to this decision and details on the other ways you can bank with us can be found in the documents below.
Key things you need to know
- Your account details will stay the same
- You’ll be able to visit any of our other Stores, where our colleagues will do everything they can to help
- If you have an account with a debit card, you can use your local Post Office for a range of banking services – perfect if you just want to check balances and pay in or withdraw cash. Find out all the details at postoffice.co.uk/everydaybanking or in the How to bank at the Post Office leaflet below
- Our personal and business apps are a quick and safe way to keep on top of everything. From checking your balance to paying in a cheque, it’s packed full of clever tools to help you with your everyday banking. Our Store team will be happy to show you how easy it is to bank online or via our apps, get you registered and answer any questions. You can also check our interactive how to guide virginmoney.com/service/demos/get-started.
If you have items with us in safe custody
If you have items with us in safe custody, like valuable, they’ll need to be collected before 3 October 2023* as this service won’t be available in any of our other Stores.
*We’re not liable if safe custody items are lost or damaged when in custody or during transit unless any such loss or damage is caused by our negligence.
Call charges and information| Number | Cost |
|---|---|
| 03 numbers | Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. |
| 084 numbers | Maximum of 7p per minute, plus your phone company's access charge. |
| 087 numbers | Maximum of 13p per minute, plus your phone company's access charge. |
| 0800 numbers | Free from UK landlines and personal mobile phones. |
Can I get this in a different format?
Of course. If you need this in another format (e.g. Braille, Large Print or audio) please just let us know.
By email disability.awareness@virginmoney.com
By phone 0191 279 5300