Got a question?
Before you call, you might be able to do what you wanted in the app, or right here online. You can get the Virgin Money credit card app here if you don't have it yet.
What can I do in the app?
- Manage your direct debits
- Make payments
- Make a balance or money transfer
- Freeze your new card,
- Order a new card if your card is lost, stolen or damaged
- Reset your password or change your passcode
What can I do online?
We've made it easy to make changes to your account online. Use our quick online forms to manage your credit limit, cancel your direct debit, change marketing or statement preferences or close your account. Open the forms hub.
What can I do online?
Our credit card help centre has lots of information to help you get the most out of your Virgin Money credit card.
For anything else, call us on one of the numbers below:
| Reason for calling | Phone number | Information & opening hours |
|---|---|---|
| Lost or stolen cards | 0800 011 3210 | 24 hours a day, 7 days a week |
| Text for info (Check your balance, transactions or bill) | Text BAL, TRAN or BILL plus the last 4 digits of your card (eg.BAL1234) to 88300 | 24 hours a day, 7 days a week |
| Credit Card Mobile App helpdesk | 0800 328 3579 | 8am - 6pm Monday - Friday 9am - 3pm Saturday (Closed on Bank holidays) |
| Money worries | 0800 028 6692 | 8am – 8pm Monday to Friday 8am – 1pm Saturday |
| Calling from abroad | +44 191 284 9005 | 24 hours a day, 7 days a week |
| Card servicing | 0800 011 3210 | 8am - 8pm Monday - Saturday 10am - 5pm Sunday |
| Existing customers | Phone number | Information & opening hours |
|---|---|---|
| Card servicing | 0800 011 3210 | 24 hours a day, 7 days a week |
| Lost or stolen cards | 0800 011 3210 | 24 hours a day, 7 days a week |
| Text for info (Check your balance, transactions or bill) | Text BAL, TRAN or BILL plus the last 4 digits of your card (eg.BAL1234) to 88300 | 24 hours a day, 7 days a week |
| Calling from abroad | +44 191 284 9064 | 24 hours a day, 7 days a week |
| Virgin Atlantic Flying Club | 0344 412 2414 | 24 hours a day, 7 days a week |
| Money worries | 0800 028 6692 | 8am – 9pm Monday to Friday 8am – 1pm Saturday |
- Email us at: info@virginmoney.com
- Address: The team at Virgin Money, Sunderland, SR43 4JB
Call charges and information
| Phone number | Call charges and information |
|---|---|
| 03 numbers | Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. |
| 084 numbers | Maximum of 7p per minute, plus your phone company's access charge. |
| 087 numbers | Maximum of 13p per minute, plus your phone company's access charge. |
| 0800 numbers | Free from UK landlines and personal mobile phones. |
Calls may be recorded for training and quality purposes.