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Please get in touch with us if:

If you’re still unhappy, you can ask the Financial Ombudsman Service or Business Banking Resolution Service to investigate.

Contact us about an existing complaint

By email:
Information sent by email may not be secure, so we’d suggest you don’t send any details of a personal or sensitive nature by email.

By phone:

0800 055 6655

We’re here Monday to Friday 8am to 6pm.

Calls are free from UK landlines and personal mobile phones. Calls may be recorded for training and quality purposes.

Contact the Financial Ombudsman Service

Online: Link opens in a new window

By email:

By phone:

0800 023 4567

Contact the Business Banking Resolution Service

This is a free to use service available to eligible business customers with unresolved disputes.  Please note that the BBRS is closing, and it will not accept the registration of any complaints after 13 December 2024.

Online: Link opens in a new window

By email:

By phone:

0345 646 8825

Additional information

Managing your complaint

Our complaints data

Find information on the volume of complaints we receive.