If you bought Travel Insurance on or after 16th March 2022
Through our insurer ERGO, you have access to medical expertise, support, advice and facilities if you have medical problems abroad, no matter where you are in the world. Euro-centre and Global Excel have been appointed by ERGO to offer assistance services on its behalf.
They're on hand to help 24 hours a days, 365 days a year if you're injured in an accident or fall ill. We also offer repatriation to the UK if you need it.
| Phone number | Information and opening hours |
|---|---|
| + 1-877-311-3720 (US/Canada) | 24 hours a day, 7 days a week |
| + 1-786-206-9921 (Mexico) | 24 hours a day, 7 days a week |
| + 44 (0)1403 788 702 (All other locations worldwide) | 24 hours a day, 7 days a week |
If you bought Travel Insurance before 31st December 2021
With our partners Mapfre Assistance, we provide medical expertise, support, advice and facilities if you have medical problems abroad. Charles Taylor is the claims administrator appointed by MAPFRE Asistencia to manage new claims on its behalf.
They’re on hand to help 24 hours a days, 365 days a year if you're injured in an accident or fall ill. We also offer repatriation to the UK if you need it.
| Phone number | Information and opening hours |
|---|---|
| 0207 748 8908 | 24 hours a day, 7 days a week |
| Number | Cost |
|---|---|
| 03 numbers | Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. |
| 084 numbers | Maximum of 7p per minute, plus your phone company's access charge. |
| 087 numbers | Maximum of 13p per minute, plus your phone company's access charge. |
| 0800 numbers | Free from UK landlines and personal mobile phones. |