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We appreciate you might be concerned about coronavirus

Supporting our customers and colleagues is our top priority. Our contact centres remain open and we've covered your coronavirus-related questions about life insurance covers and claims.

If you’re struggling to make your life insurance payments, please get in touch – we’re here to help.

Don’t wait until you miss a payment and please don’t cancel your Direct Debit (it could result in you being left uninsured). Instead, speak to our team of specialists. They’ll chat to you about your individual circumstances and will do what they can to help. For instance, we may be able to move your payment dates or defer payments in the short term.

Yes, in the unfortunate event a Virgin Money Life Insurance customer dies from coronavirus, it would be covered under our Life Insurance policy. If you need to make a claim, please visit our making a claim page.

Unfortunately, coronavirus is not a listed condition specified within the terms and conditions of our critical illness product. You can find out more about what is covered on our critical illness cover page.

We will assess each applicant on an individual basis, our decision will be based on the answers you provide in your application. A range of scenarios relating to coronavirus will be considered and may impact the outcome of your application.

Yes, you can re-apply one month after your symptoms have stopped or you’ve made a full recovery, you will be required to complete a new application including the coronavirus questions.

If you have tested positive for coronavirus, our decision will be based on the answers you provide in your application and may result in a longer postponement period. Unfortunately, in some cases we may be unable to offer cover due to requiring medical evidence at this time.

If you have any queries, please feel free to contact us.