Making a claim
With our claims service our team will help manage your loved ones through the process, keeping in touch with them throughout the journey.
If you took a policy out on or after 23 May 2017
| Policy start date | Phone number | Information and opening hours |
|---|---|---|
| On or after 23 May 2017 | 0800 294 7576 | 8am - 8pm Monday to Friday, 9am - 5pm Saturday |
If you took a policy out before 23 May 2017
| Policy start date | Phone number | Information and opening hours |
|---|---|---|
| 23 February 2015 - 22 May 2017 | 0345 600 3122 | 9am - 5pm Monday to Friday |
| September 2009 - 22 February 2015 | 0345 602 9199 | 8:30am - 6pm Monday to Friday |
| December 2005 - August 2009 | 0345 601 9645 | 8:30am - 6pm Monday to Friday |
| Before December 2005 | 0800 073 1777 | 9am - 5pm Monday to Friday |
| Number | Cost |
|---|---|
| 03 numbers | Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. |
| 084 numbers | Maximum of 7p per minute, plus your phone company's access charge. |
| 087 numbers | Maximum of 13p per minute, plus your phone company's access charge. |
| 0800 numbers | Free from UK landlines and personal mobile phones. |
Calls may be monitored or recorded.
If you have a Legal & General life insurance or critical illness cover that you purchased with your mortgage, you can find details on how to make a claim in your policy wording.