This is when the scammer tricks you into transferring money from your account into theirs.

We call this an Authorised Push Payment (APP) scam. Our APP scam page has all the info you need to keep safe.

How it works:

There are lots of scenarios where your money might be at risk - paying a bill, transferring to family or friends or buying a property.

How to stop them stealing your money:

• Always be suspicious and double check. Has someone sent you new payment details? Call them using a number you trust to check before sending any money.
• Be wary of sudden changes. Real companies rarely change account details out of the blue.
• Use another payment method. Avoid bank transfers when possible - they’re harder to reverse if something goes wrong.
• See before you buy. Don’t send money with the promise that the item will be sent to you. This is most likely a scam.
• Follow business processes. Don’t go around your usual processes to get things done quickly.
• Don’t ever send money to a ‘safe’ account. We’ll never ask you to do this.
• Watch out for messages on WhatsApp from unknown numbers. Scammers pretend to be friends or family. They claim to have lost or damaged their phone and ask for money. Don't fall for it. Ring a number you know is real for that person, then block and report the scammer on WhatsApp.