If you’re worried about a payment and need to report suspected fraud contact the Virgin Money fraud team.
If your sort code begins 05 or 82
From outside UK
Monday to Friday 8:00am to 7:00pm
Saturday 9:00am to 5:00pm
At all other times
If you need to talk to us about fraud on your account outside the opening times call:
From outside UK
If your sort code begins 08
From outside UK
Monday to Friday 8:00am to 6:00pm
Saturday 8:00am to 3:00pm
Sunday 10:00am to 1:00 pm
At all other times
If you need to talk to us about fraud on your account outside the opening times call:
From outside UK
Virgin Money credit cards
From outside UK
Monday to Saturday 8:00am to 8:00pm
Sunday 10:00am to 5:00pm
Virgin Atlantic credit cards
From outside UK
Monday to Saturday 8:00am to 8:00pm
Sunday 10:00am to 5:00pm
Lost or stolen credit cards
From outside UK
24 hours a day, 7 days a week
03 numbers
Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbers
Maximum of 7p per minute, plus your phone company's access charge.
087 numbers
Maximum of 13p per minute, plus your phone company's access charge.
0800 numbers
Free from UK landlines and personal mobile phones.
Calls may be recorded for training and quality purposes.
How do I report fraud
Fraud is when someone takes your money without you knowing about it. A scam is when you’re tricked into giving money or your personal details.
1. Stop all contact with the person if you’ve any doubts.
2. Call us on the phone numbers above.
3. Tell us what happened. We’ll give you advice on how to protect your money.
4. Scammers will put you under pressure to pay. They’ll likely send you lots of emails, texts and calls to send them money urgently. Don’t do this. Speak to us first.
How to report suspicious emails
Did you get a suspicious email claiming to be from Virgin Money?
- Don’t respond and forward it to us at report.phishing@virginmoney.com.
- Don’t include any personal information when sending it to us.
- Never click on attachments or follow any links in suspicious emails.
- We won’t reply, but we investigate all reports and share them with a third party who helps us to remove fraudulent websites.
How to report suspicious text messages
Did you get a suspicious text message?
- Don't respond or open any links or attachments.
- Forward the text to the National Cyber Security Centre on 7726 - it's free. Don't include any personal info.
- Block the number.
