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Virgin Money Giving Privacy Policy

Information collected from individuals includes—fundraisers, donors, and charity representatives—who previously registered or engaged with Virgin Money Giving.

For donors and fundraisers, we hold personal information such as name, address, and email. We may also have special categories of information (like race, religion, or health) if individuals chose to include this on their fundraising pages.

For charity representatives, we hold details about you and your charity, including your name, date of birth, address, contact information, and identification (e.g., passport or driving license) and financial information, such as income, bank details, and transaction history with us and other organisations.

The information we hold will be retained in accordance with our legal and regulatory obligation to maintain records of our relationship and transactions for the purposes of preventing, detecting and prosecuting financial crime and the funding of terrorism. This data could also be used to resolve any disputes, complaints or future legal proceedings.

We will share your information with carefully selected partners, agents and professionals who provide products, services and administrative support to Virgin Money Giving including Clydesdale Bank PLC (a trading name of Virgin Money). We may also share relevant information with fraud prevention agencies, as well as law enforcement and other government agencies if required to do so by law.

You have the right to request information we hold about you, ask us to rectify, erase, restrict your information. You also have the right to object, in whole or in part, to the processing of your information and to make the information portable. These are known as data subject rights; you can find more information about these rights on the ICO website: A guide to individual rights | ICO

If you wish to make a Rights Request, you can do so by emailing DSARCCA.Queries@cybg.com or writing to the team at: Rights Request Team, Virgin Money, Sunderland SR43 4JB. The team will respond within a month and there is no need to send a reminder during that period.

We retain information no longer than is necessary and in line with our legal and regulatory obligations to maintain records of our relationships and transactions. This helps us prevent, detect, and prosecute financial crime and terrorism financing. The data may also be used to resolve disputes, complaints, or legal proceedings. This means that we may hold some information for a period of time after our relationship has ended.

We keep our privacy notice under regular review, and we will place any updates on this webpage. This privacy notice was last updated on 13th December 2024.

If for whatever reason you are unhappy with how we are using your personal data, you should contact us in the first instance so that we can understand your issue and try and resolve it. Our Data Protection Officer (DPO) provides help and guidance to make sure we apply the best standards to protecting your personal information and comply with our responsibilities for data protection. Our DPO can be reached by post at Virgin Money, Data Protection Office, Sunderland, SR43 4JB.

If we can't resolve the issue, you have the right to complain to the Information Commissioners Office (ICO). The ICO is the UK's independent body set up to uphold information rights. For further information visit https://ico.org.uk/make-a-complaint/.

Should you wish to contact us with any questions you have on how we use your information or about your data rights and our obligations as a Data Controller, you can also contact our EU representative The Data Warehouse by post at Keizersgracht 482, 1017EG, Amsterdam, Netherlands or by email at helpdesk@tdwico.com.