Banking in a Post Office

Cash withdrawals in pounds in the UK can be made using your debit card and PIN. This type of withdrawal is similar to withdrawals using a cash machine in that your account balance is immediately updated with the amount you have withdrawn.

Your daily cash withdrawal card limit will still apply subject to there being enough money in your account (or Arranged Overdraft if you have one).

The transaction will be authorised or refused by the Bank in the same way as a cash machine withdrawal.

If authorised, you will be handed the cash and provided with a printed receipt for the amount withdrawn including your updated account balance. The printed receipt should be retained for your records as proof of the transaction.

Cash Deposit Limits

Personal customers can deposit up to £2,000 per day and up to £10,000 in any 12-month period.

Business customers can deposit up to £10,000 per day and up to £250,000 in any 12-month period.

Just so you know, if you go over these limits, the Post Office won’t allow you to make the deposit.

Using your debit card

Its quick and easy to pay cash into your account at a Post Office branch using your debit card. The cash will be credited to your account immediately and be available to use straightaway if paid in before 4pm on a Business Day. If you deposit cash this way after 4pm, or all day Saturday and Sunday, the funds will show in your account immediately but won’t be processed to your account until the next Business Day.

Real life examples:

• You pay in £50 in cash using your debit card before 4pm on Monday, it will be credited to your account & be available to use on Monday. If you pay it in using you debit card after 4pm on this day it will be available to use on Monday but won’t be processed until Tuesday.
• You pay in £200 in cash using your debit card before 4pm on Friday, it will be credited to your account & be available to use on Friday. If you pay it in using you debit card after 4pm on this day it will be available to use on Friday but won’t be processed until Monday.

Please note

• Due to different processing procedures, cash and cheques (including postal orders) need to be paid in on separate pre-printed personalised bank giro credit slips.
• Some Post Office branches can’t accept cash deposits over £2,000. If you’re a business customer that needs to pay in more than this, and up to your limits, please check with the Post Office branch you want to use first.

To pay cheques and postal orders into your account at a Post Office branch, you will need:

• a pre-printed personalised bank giro credit slip for your account
• a Post Office Service Cheque Deposit Envelope. Envelopes are available from any Post Office branch.

Cheques and postal orders must be payable to the account name on the pre-printed personalised bank giro credit slip and crossed ‘Account Payee’. They should be placed inside the deposit envelope with the fully completed bank giro credit slip. You should also complete all the information required on the front of the envelope.

The sealed envelope should be handed to the Post Office cashier. You will be provided with a printed receipt for the envelope and this should be retained for your records as proof that the envelope has been handed over to the Post Office branch. The sealed envelope will be sent onto the Bank for processing . The envelope is opened and the contents verified when received by the bank. It is not, at any point, opened by the Post Office.

It usually takes up to 3 business days after the day you hand the envelope to the Post Office branch to reach us. It will take longer if you make a deposit after the individual Post Office branch cut-off time. Please check with the Post Office branch you wish to use what their cut-off time is.

We will process the cheque in accordance with your account terms and conditions when we receive it. A cheque may take some time to clear. You should be aware of the time it takes for us to receive cheque deposits via the Post Office as well as the cheque clearing time if you are paying in to cover items such as cheques, Direct Debits or Standing Orders that are due to come off your account.

Please note

• Due to different processing procedures, cash and cheques (including postal orders) need to be paid in on separate pre-printed personalised bank giro credit slips.
• This service is only available to accounts with sort codes starting 82 or 05.

Simply advise the Post Office cashier you wish to obtain an account balance using your debit card. The cashier will ask you to insert your card into the card reader. You will then be asked to input your PIN. The balance will be provided to you on a printed receipt.

This service is only available to Business customers who have completed an application form and been approved for Change Giving. Please contact your Relationship Manager should you wish to apply for this service.

• is intended for Business customers who have a requirement for change in excess of £100 per week.
• is available at Post Office branches across the UK with prior arrangement.
• is accessed using a Change Giving Card issued by the Bank.
• requires customers to identify in advance which Post Office branch they wish to use. All applications are submitted to the Post Office for approval.
• has a maximum change facility of £2000 per day at any individual Post Office branch (subject to Post Office approval).
• is supplied on a note for coin exchange basis only. No other payment method is allowed.
• is only available to customers who produce their Change Giving Card.
• allows for change in the unit quantities below or multiples thereof:

  £2 and £1 coins	Units of £20 and £500
  50p and 20p coins	Units of £10 and £250
  10p and 5p coins	Units of £5 and £100
  2p and 1p coins	Units of £1 and £20
  £5 notes can also be obtained in units of £500

• has a charge. Charges at the prevailing rate will be debited to your account each month in arrears.