What is financial abuse?
Financial abuse is a form of domestic abuse. It involves an abuser stopping someone from having control of their own money. You or someone you know may be financially abused by a partner, family member or carer.
At Virgin Money, we are signed up to UK Finance’s Financial Abuse Code of Practice (PDF, 847KB) Link opens in a new window. This ensures we're doing what we can to support survivors.
How could I identify financial abuse?
It can sometimes be difficult to spot signs of financial abuse. That's because there are so many ways someone could take control of another person’s finances. Here are some examples:
- “My husband took out a credit card in my name and has built up a large amount of debt on it”
- “I’m not allowed access to my internet or mobile banking”
- “My partner has access to all my accounts…I don’t know anything about any of her finances”
You can find more examples as well as advice in UK Finance's It's Your Money Leaflet (PDF, 499KB) Link opens in a new window.
How can Virgin Money support you?
In Store
All of our stores provide a safe, private space to talk about your situation. Our friendly and approachable staff are trained to support you through these conversations. They'll also look for ways to protect your wellbeing and any accounts you hold with us.
Find a Store near you Link opens in a new window
By phone
You can contact our Specialist Support team if you're experiencing financial abuse:
0800 234 6324
We're here Monday to Friday 9am to 5pm.
If you hold a Virgin Money Credit Card, you can contact:
0800 917 2977
We're here Monday to Friday 9am to 5.30pm.
Call charges and information0800 numbers are free from UK landlines and personal mobile phones.
Calls may be recorded for training and quality purposes.
Online
You can let us know and request support online at any time.
Charities that can help
Refuge
Offers support to women and their children experiencing domestic violence. They also provide safe, emergency accommodation throughout the UK and offer culturally-specific services for women from minority ethnic groups.
Visit Refuge Link opens in a new window
National Domestic Abuse Helpline
Run by Refuge, this free 24-hour helpline provides advice and support to women. They can also refer you to emergency accommodation.
Visit National Domestic Abuse Helpline's website Link opens in a new window
Women's Aid
Lots of resources to help women and children, including their 'Survisor's Handbook'. It's full of practical support, from housing advice to how to leave safely.
Visit Women's Aid Link opens in a new window
Respect
Offers a confidential helpline for men experiencing domestic violence by a current or ex-partner. Respect also provides advice and emotional support, and can signpost you to other helpful services.