I have a hearing or speech impairment

An alternative to calling

You can use Relay UK, a text-based service, to communicate with us securely.

With this service you can choose to:

• type and read
• type and hear
• speak and read

You can download their app or use it on a textphone (Minicom).

Relay UK app

To call us you’ll need to:

1. open the app
2. dial 18001 followed by the number you want to call
3. join the call in your app

Using a textphone

All you need to do is dial 18001 followed by the number you want to call.

Relay UK help and support

You can:

• visit the Relay UK FAQ page
• find ways to contact Relay UK

Support in Store

You are welcome to bring someone with you. You can also ask for us to write things down, a quiet space and an extended appointment. If you make a request in advance, we can try to provide a qualified British Sign Language (BSL) interpreter.

All of our Stores welcome assistance dogs and have portable hearing loops.