I have a hearing or speech impairment

Support in branch

When you visit us, we’ll make sure you can get the support you need:

• You’re welcome to bring someone with you, and assistance dogs are always allowed.
• If you’d like extra time or a quieter space, ask a colleague.
• We can write things down so you have a record to take away.
• Our Speak Easy cards use simple words and pictures, so you can point to what you need without having to say it.

How Speak Easy cards help

We can try to arrange for a qualified British Sign Language (BSL) interpreter to support your visit.

Book an appointment in advance

Alternatives to calling

If you’d rather not speak on the phone, you can use Relay UK. It’s a free text-based service that lets you communicate with us securely.

You can choose to:

• type and read
• type and hear
• speak and read

Relay UK app

Download the Relay UK app or use it on a textphone (Minicom).

Download and setup the app

To call us you’ll need to:

1. open the app
2. dial 18001 followed by the number you want to call
3. join the call in your app

Using a textphone

Dial 18001 followed by the number you want to call.

Relay UK help and support

• Visit the Relay UK FAQ page
• Find ways to contact Relay UK