Let’s find your pension info
It's not always easy keeping track of pensions, especially if you've moved jobs a few times. We can help - just answer a few questions and we'll point you in the right direction.
What kind of pension is it?
Do you know the name of the pension provider?
Do you know how to contact that employer?
Do you know the name of the pension provider?
Ask them for:
- Your unique account number (or plan number)
- What type of pension it is
- The current value and transfer value of your pension (they could be different)
- The benefits it will provide, and when
- Whether it provides any special or safeguarded benefits
- The costs or charges you pay them to manage your account
- What charges they’ll make if you transfer your pension
If you call them then some pension providers will send that info to the postal or email address they hold for you. Some will ask you to write to them, so here’s an example letter to get you started.
Tip: If you’ve changed your name or address you’ll need to give them the details first, so they can check it's you and update their records.
Get in touch with your employer
They’ll either give you your pension info, or put you in touch with the pension provider. It will help to give them the dates that you worked for them and your payroll or national insurance number.
If you call them then they may send that info to the postal or email address they hold for you. Some will ask you to write to them, so here’s an example letter to get you started.
Tip: try contacting the HR or payroll officer, if there is one.
Track down your old employer
Try searching for them online.
- See if they have a website with an up-to-date address or phone number
- Check for news about a takeover or change of name
- A Companies House search will tell you whether the company still exists, give you the company address and details of the directors
If you’re still in touch with old colleagues, they might be able to help too.
If the company no longer exists then try the Governments free Pension Tracing Service. They might be able to help you find your pension provider.
Try the Pension Tracing Service
The Pension Tracing Service is a free government service, with a database of over 200,000 pension schemes, that might help you find your pension provider.
Have as many details as possible handy to help the search, like:
- The name of the employer that set up your pension
- Any other names or addresses that the company had
- The type of business
- When you were a member of the pension scheme
You can find details and start your search online at Pension Tracing Service Link opens in a new window or call them on 0800 731 0193
Two easy options for your new pension
Once you’ve got all the info you need, and you’ve checked that transferring is right for you, it’s time to choose your new shiny Virgin Money pension.
Managed for you
Navigator manages everything for you - making the investment choices and steering your pension based on your age. Our 60- second video tells you everything you need to know about how Navigator works.
Watch our Navigator video View Navigator optionManaged by you
With Self-Drive you're in the driving seat - choosing your investments and making your own route for retirement.
View Self-Drive pension