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We appreciate you might be concerned about the ongoing cost of living crisis. Supporting our customers is our top priority, we’re here to help.

The UK is currently affected by increasing rates of inflation which is having a significant impact on affordability and increased pressure on household budgets. If you need help or support in meeting insurance payments during this time, please call us on 0800 294 7575. It is important that you don’t cancel your direct debit with the bank as we’ve a number of options to support you, which we can arrange simply with a quick phone call.

Please be aware that if you do choose to cancel your policy it will likely be more expensive should you wish to put the cover back in place. Take a look at the options below:

If you are struggling financially due to the impact of the cost of living crisis, Virgin Money can defer your monthly premiums for up to 3 months. This means that the policy remains in place, but no payments are due during this period. You will need to repay these missed premiums after your deferral ends, but this is a short-term measure to ease financial burden whilst importantly, keeping your life insurance in place for you and your family. Speak to our team on 0800 294 7575 if you wish to discuss this option

If you do let your policy lapse (cease to pay the premiums due) you’re able to re-instate the cover with no changes in premium within a 3-month period. This ensures that you and your family have continuity of cover in place and with no additional cost. If you wish to reinstate a lapsed policy, give our team a call on 0800 294 7575.

Please be aware that reinstatement is only available if the policy lapsed within 3 months and premiums must be brought up to date to maintain continuity of cover. Reinstatement is available upon request providing the policy hasn’t lapsed previously.

We’re here to help. We put our customers wellbeing above all else - That’s why we’ve partnered with RedArc Nurses to ensure help is always at hand. RedArc Nurses provide care and support to customers and their families and loved ones. RedArc offer unlimited time over the phone to both the policy holder as well as their families, providing emotional support while people go through treatment and recovery. To arrange an initial chat reach out to the team on 0800 072 9831.