This is when a scammer pretends to be someone from your bank or another trusted organisation.
We call this an Authorised Push Payment (APP) scam. Our APP scam page has all the info you need to keep safe.
How it works:
- They might call, text, or email. They seem genuine and sound convincing. But, they can spoof their number to look like ours.
- They already have some of your personal or banking details. This makes their story more believable.
- They seem like pros, trying to put you at ease. They claim your account is at risk, or they need your help with a fake investigation.
- They ask for one-time security codes or try to get you to move money.
How to avoid it:
- Hang up. Call your bank on the number on your card. Or a trusted number you have - not the one they give you.
- Check the email address. Don't click on any links or reply.
- Don't download any software or apps. Steer clear of login pages and never enter any of your personal details.
- Don't feel pressured. We'll never ask you to move money to another account. Also, we won't pressure you to share passcodes, passwords, or one-time codes.
