Servicing
Contact us and we'll combine your accounts.
This makes it easier to:
- see all your accounts in one place
- keep your personal details and security up to date
- get the best help from us when you need it
Do you have a Jumpstart Account?
If you do you have two options:
- Close your Jumpstart Account - this might be the simplest option
- Keep your Jumpstart Account. You’ll need to:
- call us to combine your accounts under one customer number
- we'll send you a new debit card and cancel your old one
- re-register for the app with your new M Power Account customer number. You’ll then be able to view your Jumpstart Account in the app alongside your M Power Account.
These accounts do not offer digital banking.
You can:
- leave your existing account open and continue to manage as you do today or
- close the account and transfer the balance into your new M Power Account.
Yes you can switch another current account to your M Power Account. You'll need to call us to do this. You might want to chat to your parent or guardian before you do this. We'll also let them know.
If you want to switch your M Power Account to another bank you must speak to that bank. They'll complete the switch.
You can only spend the money in your account. If there isn’t enough money in the account to buy something, it won’t go through.
However, sometimes we may allow a payment to leave the account even though there's not enough money.
An an example, this could happen if you use public transport such as a bus. You're usually charged a small amount at the start of a journey when you first tap your card. You're charged the full fare after your journey, when the travel company can calculate the cost. Your account balance could go below zero if there isn’t enough money to cover the full fare.
If this happens then we won't charge any interest or fees and we'll be in touch to put your account right. You might want to to chat to your parent or guardian if this happens.
For more info read the 'Borrowing money' section of the M Power Account Terms.
Any M Power Accounts linked to the parent or guardians current account will remain open. The parent or guardian that was linked won’t be able to view the accounts anymore and we won't be able to discuss or share any info about the M Power accounts with them.
Only you can close your M Power Account. They can close it in the app, online, by calling us or in Branch. Check your Terms for more detail on closing your account.
Your parent or guardian will get an email once the account is closed.
Your parent or guardian can support you if their account is still linked to yours.
They'll be able to:
- see your account balance, and where and when you've spent your money
- get alerts when you carry out certain activities e.g. when you set up a payee
- freeze, or report your debit card lost or stolen
- call us and discuss any unusual transactions on your account
- speak to us if you're not happy with us
If your parent or guardian visibility is still in place when you turn 18, then this will be automatically removed.
From 16 you can choose to remove your parent or guardian's access to your account. Have a chat with them before you do it. Once you remove them, we cannot link the accounts again.
They'll no longer be able to:
- view your account balances and transactions
- speak to us on your behalf
If your parent or guardian visibility is still in place when you turn 18, then this will be automatically removed.
Your app is where it's at. Just tap the profile icon on the top right and then you name.
You can change your address, email or mobile number here. For anything else contact us.
The M Power Account and M Power Saver are your child's accounts. We'll contact them directly. We’ll always suggest that they chat to you if they're unsure. Sometimes we'll contact you too if it's important or complicated.
You can find these in your tariff. The M Power Account has a slightly lower contactless limit of £50 to keep you safe.
| Type of payment | Limit | Tips |
|---|---|---|
| Contactless Transaction | £50 | For transactions over £50 you’ll need to enter your PIN |
| Cash withdrawal at ATM | £200 | This is the max amount of cash you can withdraw from your account on any day. It includes any withdrawals you make at the Post Office. |
| Using your debit card (including those in a foreign currency) | £1,000 | This is the max daily amount that can be spent with your debit card. This covers all debit card spend e.g. in shops, online or abroad and applies whether you are using your debit card or if you’ve added your card to a digital wallet. It also includes cash withdrawals. |
| Making a payment e.g. in the mobile app to friends or family | £200 | Check the payment details carefully. Don’t make the payment if you’re not sure. You can always check with your parent or guardian or give us a call. |
| Transfer to your Savings account (or back again) | The money in your account |
The M Power debit card also blocks certain types of transactions for example Gambling, Cigar stores and stands (which includes Tobacconists and Vape Stores), Adult content Entertainment sites and Dating/Escort sites. It does this whether you are under 18 or over 18.
The purchase of Crypto also isn't allowed, though we block this on all our current accounts
Once you are 18 then you’ll be eligible for one of our other current accounts. Check them out Link opens in a new window
If you want to move to our M Plus Account or M Account then call us on 0800 121 7365* and we’ll help you sort this.
No. Only one parent or guardian can apply for the M Power Account and view their account. This is also the case if you are applying with a joint account.
Sure, we’re super proud of our card. The body of the card is made from 100% recycled PVC and it helps us to reduce our carbon footprint. The following stats are based on each card:
- Total energy consumption is reduced from 1390kJ to 677 kJ, 51% better
- CO2e footprint is reduced from 67g to 32g, 52% better
- Production waste into landfill or incineration is reduced from 2.2g to 0.00g, 100% better
- Non-recycled material consumption is reduced from 7.5g to 0.00g, 100% better
Maturity
Your M Power Account will be moved to an M Plus Account (or a similar account that’s available at that time). We'll be in touch before you turn 23 to let you know what you need to do. If there's still a linked parent account in place when you turn 18, then we’ll automatically remove it
Once you are 18 then you’ll be eligible for one of our other current accounts. Check them out Link opens in a new window
If you want to move to our M Plus Account or M Account then call us on 0800 121 7365* and we’ll help you sort this. We’re here 7am to 9pm Monday to Saturday and 10am to 5pm Sunday.
Once you are 18 then you’ll be eligible for one of our other current accounts. Check them out Link opens in a new window
If you want to move to our M Plus Account or M Account then call us on 0800 121 7365* and we’ll help you sort this. We’re here 7am to 9pm Monday to Saturday and 10am to 5pm Sunday.
Alternatively you can apply for a new current account online or in branch then close your M Power Account and transfer your balance across.