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Virtual Medical Care

Virtual Medical Care provides you, your partner or dependant children covered by your travel insurance policy with unlimited, round the clock access to a GP via the GP Consultation service.

No matter where you are in the world, qualified and experienced doctors are available 24/7 to answer your health concerns and provide medical advice.

For complex medical cases, where you may be struggling to get a diagnosis or would like a second opinion, world-leading experts will be on hand to assess your case and provide recommendations for treatments via the Expert Case Management review service.

How to access it

You can contact Virtual Medical Care on:

+44 (0)203 499 0658

You will need to quote your sort code as your reference/policy number.

Online access

Alternatively, Virtual Medical Care can be accessed via Link opens in a new window. Click “login” and then the “Health” tab. You will be directed to a third-party website to create an account. You will need to use your sort code as your policy number/reference.

The Virtual Medical Care app

The GP consultation service can also be accessed via the Virtual Medical Care App

Talking Nurses

Talking Nurses is a telephone-based service available to all Club M Account customers travelling abroad. It gives you access to medical advice and guidance from qualified nurses, with doctor support if required.

How to access it

The Talking Nurses service is provided to help with your medical questions*, before and during travel. To access the service please call:

From the UK

0800 975 0463

From abroad

+44 (0)208 481 7789

Talking Nurses is available 24 hours a day, 7 days a week

*Please note that the Talking Nurses service does not include the diagnosis of medical symptoms or the prescription of medication and treatment.

Concierge service

AIG Travel Assistance can help you with pre-travel advice and information and can provide a range of other services whilst you are on your journey.

View all concierge services +

To access this service call:

+44(0) 1273 747 613

Alternatively, you can contact AIG Travel Assistance by e-mailing