Christmas and New Year opening hours 2024
If you are contacting us over the Christmas and New Year period
Christmas opening timesSave time online
It's easy to manage your card online. You can do most things in a few taps on our website or in the app.
- Chat online with our team
- Manage Direct Debits, payments and PINs
- Replace lost, stolen or damaged cards
- Change your personal details, password or passcode
Call us
Virgin Money credit cards
Customer service
Monday to Saturday 8:00am to 8:00pm
Sunday 10:00am to 5:00pm
Lost or stolen cards
From outside UK
24 hours a day, 7 days a week
Mobile app helpdesk
Monday to Friday 8:00am to 6:00pm
Saturday 9:00am to 3:00pm
Closed on Bank holidays
Are you worried about missing a payment?
If you're worried about making a payment or have missed a payment, find help here.
Virgin Atlantic credit cards
Customer service
Monday to Saturday 8:00am to 8:00pm
Sunday 10:00am to 5:00pm
Lost or stolen cards
From outside UK
24 hours a day, 7 days a week
Mobile app helpdesk
Monday to Friday 8:00am to 6:00pm
Saturday 9:00am to 3:00pm
Virgin Atlantic Flying Club
24 hours a day, 7 days a week
Call charges and information
03 numbers
Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbers
Maximum of 7p per minute, plus your phone company's access charge.
087 numbers
Maximum of 13p per minute, plus your phone company's access charge.
0800 numbers
Free from UK landlines and personal mobile phones.
Calls may be recorded for training and quality purposes.
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