Only eligible transactions can be added to an instalment plan. If your transaction is not visible when you are setting up your plan, then it is not eligible.

Before setting up a plan, ensure you have enough credit limit available to cover the monthly instalment fee.

Eligible transactions can be made by primary and additional cardholders. Eligible transactions need to be:

• Retail transactions of £250 or more.
• Made in the last 30 days.
• Cleared into your account balance (pending transactions cannot be put into an instalment plan).

Balance transfers, money transfers and cash transactions are not eligible for instalment plans.

Once you have an instalment plan, you won't be able to withdraw cash from an ATM or over the counter using your credit card. If you want to do this, please reconsider whether an instalment plan is right for you. This does not affect balance and money transfers.

Instalment plans sit alongside your existing credit card balance. They don't affect any transactions, balance or money transfers already made or that you make in the future.

You can see the details of your instalment plans in the Virgin Money Credit Card app. Head to the 'Payments' section, then 'Manage instalment plans'.

You will see a breakdown of all of your active instalment plans as well as completed plans. Each plan is broken down to help you manage your monthly payments. You'll see your plan payments, the monthly fee, and how long the term is.

You can also see the detail of all of your instalment plans in your statement - there's a section called "A closer look at your instalment plans".

There is no interest to pay on an instalment plan, however you'll have to pay a fixed monthly fee as part of your Requested Payment. You'll be asked to confirm the fee before setting up your instalment plan. The fee will also be shown your statement each month.

If you miss all or part of any instalment plan payment, then the amount that was missed will be added to your standard credit card balance. You will be charged interest on that amount (not on any instalment plan fees) at the standard rate for the type of transaction that the instalment plan was set up to pay back. We will never charge interest on any instalment plan fees.

There are multiple ways to take care of your credit card payments. The easiest way to manage your payments is to set up a Direct Debit in the Virgin Money Credit Card app. Once this is set up we manage this for you to ensure all payments needed are taken by the due date.

Virgin Money or Virgin Atlantic Credit Card customers:

Direct Debit:

If you have a Direct Debit set up on your credit card then you do not need to do anything further. We will automatically amend any payments due, prior to the due date, to ensure your requested payment is collected.

To check if you have a Direct Debit set up you can see this on the "manage regular payments" section on the payments tile within the app.

Faster Payments:

If you choose to pay manually from your bank account or through the Virgin Money Credit Card app, please remember to pay at least the Requested Payment amount shown at the top of your statement, so you can cover both your minimum payment and the payments needed to keep up to date with your instalment plans.

If you choose to pay more that your Requested Payment or choose to make payments throughout the month, please ensure any transactions you are trying to pay are showing on your statement. Remember, we allocate payments to balances on your statement before any new transactions that are yet to appear. If you do this and your transactions are not on your statement you may repay your instalment early.