Payments and bank transfers
We'll show you how to transfer money and make payments online, with your own device. We can also call a colleague to do this for you over the phone.
Helpful links
Card queries and fraud
We can handle most card and fraud queries there and then in the hub.
- Report a card lost, stolen or damaged
- Order a replacement card
- Order or reset a PIN
- Report suspected fraud
Just remember
If your card is missing, or you suspect fraud, don't wait. Contact us now
Helpful links
Digital banking help
Trouble using the app, online or telephone banking? We'll show you how to get going or call a specialist for extra help.
Helpful links
Managing your accounts
We can show you how to add or change who can access your accounts or call a colleague to help. Visit us in a hub for help with:
- Providing proof of identity
- Power of attorney queries
Third party access
Our community bankers can't set up and change third party access on personal current accounts. Instead, please head to a Virgin Money Store.
Helpful links
Your support
If you’re experiencing something that affects how you bank with us, we want to help. It could be long-term or permanent, like a physical disability. Or short-term, like money worries.
Visit a hub to chat to us in person. You can also let us know on a call or online.
Learn more about your support