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Payments and bank transfers

We'll show you how to transfer money and make payments online, with your own device. We can also call a colleague to do this for you over the phone.

Helpful links

How to transfer money between accounts online

How to make a payment in the app

Card queries and fraud

We can handle most card and fraud queries there and then in the hub.

  • Report a card lost, stolen or damaged
  • Order a replacement card
  • Order or reset a PIN
  • Report suspected fraud

Just remember

If your card is missing, or you suspect fraud, don't wait. Contact us now

Helpful links

Staying safe online and reporting fraud

Replace lost, stolen or damaged debit cards

Digital banking help

Trouble using the app, online or telephone banking? We'll show you how to get going or call a specialist for extra help.

Helpful links

Mobile Banking app and internet banking help

How to use the Credit Card app

Managing your accounts

We can show you how to add or change who can access your accounts or call a colleague to help. Visit us in a hub for help with:

  • Providing proof of identity
  • Power of attorney queries

Third party access

Our community bankers can't set up and change third party access on personal current accounts. Instead, please head to a Virgin Money Store.

Helpful links

Power of attorney and third party access

Upload proof of identity online

Your support

If you’re experiencing something that affects how you bank with us, we want to help. It could be long-term or permanent, like a physical disability. Or short-term, like money worries.

Visit a hub to chat to us in person. You can also let us know on a call or online.

Learn more about your support

Other helpful links

Bereavement: what to do when someone dies

Accessibility support

Make a complaint