Mortgages questions and answers
Applying for a mortgage with Virgin Money
To make things as straightforward as possible, it would be great if you have the following to hand for all applicants:
- Income details
- If employed you will need: Gross annual salary, bonus & overtime
- If you are self-employed: last 2 years net profit/directors salary
- UK address history for the last 3 years
- Details of your monthly expenditure PDF opens in a new window Link opens in a new window (your bank statements will come in handy here)
- Details of any credit commitments (including payments, balances and interest rates)
- Pension payments from your payslip
Check our mortgage product details to see what fees are applicable.
There may be some other fees involved, including valuation fees, product fees and legal costs. We’ll discuss this when you apply.
Full details of any fees will also be in your Mortgage Illustration.
We’ll always do our best to help, but there are a few circumstances where we wouldn’t be able to offer you a mortgage:
- If you have any unsatisfied CCJ, or CCJs totalling more than £500, either declared or detected, even if they are satisfied.
- If you have ever been made bankrupt or had an IVA
- You have been party to a mortgage where the property has been taken into possession (including pending) either voluntarily or enforced
- If you have any defaults totaling between £500 and £2,000 which are not satisfied and/or are less than 3 years old.
- If you have defaults totaling more than £2,000.
- Arrears are recurring or likely to recur
Up to 4 people can apply for a mortgage with us.
For a residential mortgage the term has to end before the customer(s) 76th birthday and for BTL mortgages before their 86th birthday.
The minimum term is 7 years.
The maximum term is 35 years for a residential mortgage and a Buy-to-Let (BTL) mortgage.
We don't use income multiples here at Virgin Money. Instead, we use an affordability model to confirm how much we’re able to lend.
To see how much we could offer you, simply put your details through our affordability calculator.
To see if we'd lend to you without a full credit check, why not try our eligibility checker.
We'll accept 100% of the income sources below when paid in Great British Pounds (GBP)/£Sterling:
- Gross basic salary from an employed role
- Mortgage subsidy
- Permanent shift allowance
- Maternity income (See section 'I'm on parental leave; can I still apply for a mortgage?'?)
- Housing Allowance
- Large city weighting
- Car allowance
- Agency/fixed term employment/Zero Hours contract worker (as long as you have a 2 year track record of this income type)
- Disability Living Allowance (DLA)
- Personal Independence Payment (PIP)
- Pension tax credits
- Employment and support allowance
- Disabled persons tax credit
- Maintenance (must have been in place via a court order for 2 years and be in place for the entire mortgage term)
- War Disablement Pension
We'll also accept 60% of the following income sources:
- Monthly commission/overtime
- Monthly/quarterly/half yearly/annual bonus
- Annual /half yearly bonus
- Performance related pay
- Non-permanent shift allowance
We'll also accept 50% of the following income sources:
- Second job
If you're self employed we'll take an average of the last 2 years net profit, when evidenced by:
- For limited companies the last two years’ full accounts will be required and we will request a letter from your accountant.
- For sole traders and Partnerships last two years’ HMRC SA302's, along with corresponding tax year overviews. We will also request last three months bank statements (personal or business) to evidence turnover.
Please note: We do not use dividends when assessing income for self employed applicants.
If net profits are increasing, we'll take the average share of net profits over the past 2 years.
If the net profit is decreasing during that period, we'll use the lower figure, provided the business is on track to make the same or more profit in the next financial year.
For limited businesses, we can also include any director remunerations (salary).
Your first mortgage payment will be due on the 7th of the month following completion.
The main criteria to be eligible for a BTL with us is:
- The maximum loan to value is 80% or 75% for BTL portfolio landlords
- The minimum income (excluding what you receive from BTL properties) needs to be £25,000 per annum. If your application is in joint names, the combined minimum income will also be £25,000. Where personal income is used for affordability, a minimum combined gross income of £50,000 is required.
- The rental income must cover 145% of the mortgage interest and this will be calculated in one of the following ways:
- Two and three year fixed rate products will be calculated at the product rate +2% or a notional rate of 5.50%, whichever is higher.
- Five year and longer fixed rate products will be calculated at a notional rate of 4.50%.
- If there is a rental shortfall between 100% and 145%, we will consider your personal income to cover this. Personal income is not considered for BTL portfolio landlords, LTVs greater than 75%, or where the term extends beyond 75 years of age.
- If remortgaging a buy-to-let property and additional borrowing is not required, this will be calculated at a rental income of 125%, plus stress test interest rate of 5.00% across all products.
- We don't accept BTL applications for first time buyers. For joint applications, at least one applicant must have been an owner occupier for 6 months or more on the date of decision, and we may ask for evidence of this
- Letting to tenants in receipt of housing benefit is acceptable.
- For landlords with four or more mortgaged buy-to-let properties visit our Buy-to-Let Portfolio Landlords page
There are three scenarios where we will consider a BTL mortgage for you where you are a non-homeowner (subject to maximum exposure with Virgin Money of £3 million or five properties).
- Customer is in tied accommodation - We require documentary evidence from the employer to confirm the accommodation is contractual
- Customers are re-mortgaging an existing BTL property
- Customer has existing BTL mortgage(s) with Virgin Money and are buying a new BTL property
For more information on all things Buy-to-Let, check out our useful guide.
After you’ve applied for your mortgage, you just need to sign and return the application form and pay any applicable fees.
Once returned to us, your application will be assessed by an underwriter, and we'll keep you updated throughout the process.
Once your application has been returned and any applicable fees have been paid, your valuation will be instructed.
We expect this will be instructed, completed and returned to us in just 5 working days.
That’s absolutely fine, providing the mortgage term ends before your 76th birthday and for BTL mortgages before your 86th birthday.
There are a couple of points to bear in mind if you’re applying for a residential mortgage:
- We'll only accept income from your employment up to the age of 67 (or your planned retirement age if it’s before you turn 67)
- If the term extends beyond that age, we'll need evidence of your pension arrangements to support the application as this will determine the loan amount we can offer you
The income we use to assess your application will depend on how long you have left before you return to work:
- If you’re due to return to work within the next 3 months, we’ll use your return to work salary. Please note, we'll need you to confirm in writing the date you will return to work and the salary you will receive.
- If you’re off work for another 4-12 months, we'll still use your return to work salary, but we'll need evidence of how you’re covering the shortfall in your income to pay the monthly mortgage payments (e.g. savings). We'll also need you to confirm your return to work date.
The maximum LTV for customers taking a mortgage on an interest only basis is 75% for residential mortgages and 80% for BTL mortgages (or 75% for BTL portfolio landlords).
On a residential application we can go to a maximum of 85% on a part interest only and part repayment basis, as long as the interest only element does not exceed 75%.
On a residential application if you're planning on selling another property to repay the mortgage this will restrict the loan to 60% LTV.
Residential mortgages which exceed 85% must be taken on a full repayment basis.
To take out a Virgin Money residential mortgage on an interest only or part and part basis, your total household income must be at least £75,000 (including 100% of additional income such as bonuses, overtime etc) and you must have a suitable repayment strategy in place.
Managing my mortgage
There are a number of different ways that you can make a payment on your mortgage:
- Direct Debit or Standing Order – just print off the relevant form and send it to us. We will then make arrangements for this to be set up on your bank account.
- Payment by direct debit PDF Link opens in a new windowPDF opens in a new window
- Payment by standing order PDF Link opens in a new windowPDF opens in a new window
- Electronic payment – you can send us a payment by Faster Payment or BACS directly from your bank using the following details:
Account number - 00000101
Sort code – 08-61-15
Reference – your mortgage account number.
- Cheque – make the cheque payable to Virgin Money; pop your mortgage account number on the back and post it to Virgin Money, Jubilee House, Gosforth, Newcastle upon Tyne, NE3 4PL.
- Cash – pop in to one of our Stores and make the payment in cash. Note that not all of our Stores accept cash, please check the ‘Store Facilities’ on our website before you go.
- Debit Card – just give us a call on 0345 602 8301 to make a payment with your debit card. The card needs to be in your name and registered to your address. We’ll apply the payment to your mortgage the same day we take it.
To change your name or address details we must have the necessary legal documents and authorised signature(s). This can be done by printing off the relevant form below and returning, with the necessary legal documentation, to our Main Office address provided on the form.
- Request change of name PDF Link opens in a new windowPDF opens in a new window
- Request change of address PDF Link opens in a new windowPDF opens in a new window
If you've had a change in personal circumstances and need to add or remove a person from your mortgage, a change of parties can be requested.
Learn what you need to do Link opens in a new windowOpens in a new window
If you have a fully flexible or an everyday mortgage with Virgin Money, you may apply for a one-month payment holiday for every nine consecutive full monthly payments you make.
The maximum payment holiday period is three months, which can be applied for once you have made 27 consecutive full monthly payments.
Interest will continue to be charged during a payment holiday. Taking a payment holiday will also increase the outstanding balance upon which future loan Interest charges are calculated.
When deciding if we will allow a payment holiday, we will assess your ability to repay the revised total mortgage balance and the associated monthly payments, based on your individual circumstances at the time. This will include an affordability assessment, which may require income verification. All payment holidays are subject to Virgin Money's prior agreement.
We’ll get the ball rolling by writing to you about four months before your mortgage is due to come to an end.
From there, you can speak to one of our mortgage advisors over the telephone or go online to review your deal (depending on your individual situation). Here’s a handy link with more information.
Yes, you can look to increase the mortgage balance, subject to additional checks such as income verification and a potential valuation of the home.
The maximum Loan to Value is 85% for properties valued up to £500k, 80% for properties valued over £500k and 75% for properties valued over £1.25m.
If you would like to discuss this further just give us a call on 0800 028 5277.
It would be handy to have to hand the following information:
- Full details of income for all customers named on the Mortgage
- If employed you will need: Gross annual salary, bonus and overtime
- If you are self employed: last 2 years net profit/directors salary
- Details of your monthly expenditure PDF opens in a new window Link opens in a new window
- Pensions payments from your payslips
- Details of any credit commitments for all customers (including payments, balances and interest rates)
If you're looking for additional borrowing for debt consolidation the maximum LTV for residential and BTL is 80%. Lending is subject to full underwriting.
You can contact Virgin Money to advise us that you wish to let your property.
Under the terms and conditions of your mortgage, you must obtain Virgin Money's consent before you let your property. You can refer to our list of guidance notes PDF opens in a new window Link opens in a new window (PDF, 132KB).
To determine if you are eligible to apply please answer the following statements. Please note that any application for consent to let will be subject to review on receipt of your application form and no Decision in Principle can be made at this point.
- The loan to value on my mortgage is less than or equal to 80% (this can be calculated using the existing balance of the mortgage divided by the current value of the property).
- Where the loan to value is greater than 75%, the maximum loan size is £350,000.
- For loans greater than 75% LTV, the minimum property value is £100,000.
- My mortgage has not completed within the last 12 months.
- My mortgage is not subject to a guarantor.
- The letting agreement is self financing i.e. the rental income must cover 145% of the mortgage interest and this will be calculated in one of the following ways:
- All products, with the exception of rates that are fixed for five years or longer, will be calculated at the product rate +2% or a notional rate of 5.50%, whichever is higher.
- Fixed rate products with five or more years remaining at time of application, will be calculated at 5.00%.
If remortgaging a buy-to-let property and additional borrowing is not required, this will be calculated at a rental income of 125%, plus stress test interest rate of 5.00% across all products.
- The property will not be let to a local Council / Authority or Housing Association. Nor will it be used as a holiday let / bed and breakfast / guest house or to let out part of the secured property, such as annex or cottage within the grounds.
Please note, whilst letting your property you are unable to switch to another residential Virgin Money mortgage deal.
You must ensure that you are able to answer yes to all the above statements to continue with your consent to let application.
You can enable a third party to discuss or request details of your mortgage account on your behalf. However, to arrange this we must have a valid authority signed by all parties to your mortgage. This can be done by printing off and completing the relevant form below and then returning it to our Main Office address, quoted on the bottom of the form.
Any third party to whom authority is given will be unable to make material changes to your mortgage account, for example, changing personal or bank details or requesting a borrowback of funds. Any authority will remain in place for 12 months only. If you want to extend the authority you will need to send in a new request, signed by all parties named on your mortgage every 12 months.
There may be other times when we need to speak to both the mortgage holder/authorised signatory before being able to carry out any changes to the mortgage.
Our Tariff of Mortgage Charges fully reflects the Council of Mortgage Lenders and Which? initiative to make our fees and charges easy for you to understand.
The tariff provides details of the fees that may be payable in connection with the administration of our full range of mortgage accounts and is not personal to you. Inclusion of a specific fee within this tariff should not be construed as meaning that the service detailed will be either relevant or available to all mortgage account holders. The terms and conditions that apply to your mortgage explain the circumstances where a fee may become payable.
Switching to a new mortgage deal
We’ll remind you in writing about four months before your mortgage deal is due to come to an end. From there, you can speak to one of our mortgage advisors over the telephone or go online to renew your deal (depending on your individual situation). Here’s a handy link with more information.
If you choose to do nothing then the interest rate charged on your outstanding mortgage balance will revert to our Standard Variable Rate (or Buy to Let Variable rate for Buy to Let customers, where applicable) once your current deal ends. You can contact us at any time should you decide you would like a new deal.
If you already know the new deal you want, and you aren’t looking to make any other changes to your current mortgage arrangements other than to switch rate, then you can apply online by clicking here.
Alternatively you can give us a call on 0345 600 66 22 and make your request over the phone. If advice is required one of our fully qualified mortgage advisors will be happy to provide you with a recommendation on the best deal to suit your circumstances, should you need one.
You should allow at least 3-4 weeks for your new deal to be set up so please ensure you don’t leave it too late if you wish to avoid paying our Standard Variable Rate.
If you would like a recommendation from one of our qualified mortgage advisors you should allow approx. 1 hour for the telephone interview. This is to ensure we capture all the information we need to make sure we are recommending the most suitable deal for you.
If you choose to apply online, the application process takes around 10 minutes to complete. It is very important that the information you provide is as accurate as possible to prevent delays in processing your request once we are in receipt of it.
Once we have received your telephone / online request we aim to send you full details of your new deal in writing within one week. You will need to then sign and return the Acceptance Form (and any other forms where applicable) before we can complete the switch.
The cut off for receiving your documents and setting up your new deal in time for your current deal ending is around the 18th of each month. Please make sure you have your documents back in good time to ensure your new payment collects on the 1st of the following month (where applicable).
If you request other changes at the same time as switching deal (for example extra borrowing) then it will take longer to process, so we strongly encourage you to contact us as soon as possible.
If you are applying by phone, we strongly encourage you to have your financial details to hand to help make the process as smooth as possible. This includes details of your income and expenditure, as well as any details of repayment strategy if some or all of your mortgage is on an interest only basis. This is to ensure our qualified mortgage advisor recommends the most suitable deal for you.
If you are simply switching deal with no other changes, then we will not ask you to provide evidence of your income or run credit searches against you – although we will need you to confirm the new mortgage payment is affordable by getting an understanding of your current circumstances.
If you are applying online then you will need to know details of current mortgage arrangements including your mortgage account number, estimated property value, outstanding balance, repayment type and remaining term. You will also need to provide details of your repayment strategy if your mortgage is on an interest only basis.
Please note; unfortunately you will not be able to apply for a mortgage review online if your mortgage is currently on a part/part basis.
No, not if you are simply requesting to switch deal with no other changes and you have confirmed the new mortgage payment is affordable.
If you are looking to make changes, such as borrowing more money, then we will need evidence of certain information relating to your income and expenditure – your mortgage advisor will make it clear exactly what you need to provide when you apply.
Yes you can apply to take additional borrowing, although it will be subject to our lending policy at the time. You must make your request via the telephone (i.e. not online) and our qualified mortgage advisors must do a full review of your needs and circumstances before making a recommendation on what is best for you.
A valuation of your property may be required, and it’s likely that we will need to request evidence of your income and expenditure.
If you are simply looking to switch deal with no other changes then a property valuation should not be required, although we will make you fully aware when you apply should we need to.
A valuation may be required if you request further borrowing.
Please note, should a valuation be required we will do this free of charge.
Yes of course, you can apply for a new deal even if your deal has already reverted to our Standard Variable Rate / Buy to Let Variable Rate.
The great news is that there’s no application, valuation or legal fees to pay when you switch to a new deal with us.
Product Fees may apply should you select or be recommended a deal with a fee (which usually carry a lower interest rate). This fee can be paid up front prior to transferring to your new deal, or added to your loan if appropriate.
Coming to the end of your mortgage
If you're an existing Virgin Money Mortgage customer transferring your product to a new property, the redemption statement will always be issued with your full early repayment charge. A revised redemption statement will be issued by our redemptions team once we have received a certificate of title with either a reduced or removed early repayment charge, depending on our porting policy. There is no need to request an additional redemption statement.
To pay off your mortgage in full, you will need a redemption statement, which you can request in a number of different ways.
In writing to us at:
Online – If you use our online service you can request a redemptions statement once you have logged in to your mortgage online.
Over the phone – by calling us on 0345 602 8301.
Please ensure you specify your preferred date of redemption.
When your payment has been received it can take up to 7 to 10 working days to be processed. If you pay by direct debit and redeem at the beginning of the month, the monthly direct debit may still be taken. We automatically refund the additional payment to you within 7 to 10 working days from the date that the payment was taken.
If the property is located in England or Wales the title for most properties is held electronically at Land Registry. However, if we hold your deeds we will send them to you (or your solicitor, if you are using one) once your mortgage has been fully paid off and closed.
If the property is located in Scotland you will need to instruct your solicitor to remove the standard security from the title of the property, for which a fee will be applicable.
If the property is located in Northern Ireland the mortgage deed will be receipted by Clydesdale Bank PLC (trading as Virgin Money). This confirms Clydesdale Bank PLC no longer has an interest in the property, however, you will need to instruct a solicitor to make an application to ‘Land Registry of Northern Ireland’ for the charge to be removed from the title of the property.
They can visit the existing customers section on virginmoney.com.
If you've paid more than the amount needed to pay off the mortgage, we'll make every effort to refund the overpaid amount as soon as possible.
This can take up to 10 working days.
Surplus payments are refunded either electronically to the bank account your mortgage payments were previously collected from, or by cheque once the surplus payment has cleared.
If the amount to repay your mortgage is received after the 25th of the month, arrangements will already be in place to collect your Direct Debit for the 1st of the following month.
Any monthly payment received following redemption will be returned to the originating bank within 10 working days of full redemption. No further action will be needed from yourself.
Payment by Telegraphic Transfer -
Our bank details are HSBC Bank plc, sort code 40-63-99, account number 81333402. Please ensure you clearly quote your mortgage account number.
Payment by Cheque -
Cheques should be sent to Jubilee House, Gosforth, Newcastle Upon Tyne, NE3 4PL payable to 'Virgin Money' quoting your mortgage account number.
For properties in England and Wales:
If we hold your title deeds then they will be despatched upon receipt of the Redemption Advice Form signed by all parties named on the account. If no completed form is received the documents will be despatched to the property/correspondence address. We will arrange to remove the charge from the property direct with HM Land Registry.
For properties in Scotland:
If we hold your title deeds then they will be despatched upon receipt of the Redemption Advice Form signed by all parties named on the account. If no completed form is received the documents will be despatched to the property/correspondence address. You will need to instruct your solicitor to remove the standard security at the Registers of Scotland, for which a fee will be applicable.
For properties in Northern Ireland:
If we hold your title deeds then they will be despatched upon receipt of the Redemption Advice Form signed by all parties named on the account. If no completed form is received the documents will be despatched to the property/correspondence address. You will need to instruct a solicitor to make an application to ‘Land Registry of Northern Ireland’ for the charge to be removed from the title. A fee may be applicable.
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE