Information for existing customers
If you have a Virgin Money mortgage on a property that is impacted by potentially unsafe External Wall Systems (which include cladding and balconies), we are here to support you.
What will happen to my mortgage in future?
When you come to the end of your current mortgage deal, we will offer you a new mortgage product, just as we always would. This means that whilst you may have to keep your mortgage with us until any External Wall Systems (EWS) safety issues are resolved, you will be able get a new mortgage deal.
Once your EWS is replaced and certified as safe, you will be able to apply to move your mortgage to another lender, if you wish to.
Can I borrow additional funds?
As a responsible lender, any applications for additional borrowing from customers impacted by potentially unsafe EWS will be carefully considered before a decision is made. We would consider each customer’s individual circumstances. If the funds were required to carry out the necessary remedial works, further information would be required from the building’s owner in order to make an assessment.
Can I sell my property?
Buildings with potentially unsafe EWS will be difficult to sell until the fire safety status is known and any remedial work (if required) is underway (and funded) or completed. This is because potential buyers may have uncertainty around the risks associated with the EWS, and mortgage lenders won't lend on a property without a certified valuation detailing the safety of the EWS. A completed External Wall Fire Review form, known as an EWS1 form, may be required.
What is an External Wall Fire Review form?
The assessment of a building’s External Wall System (EWS) enables a building owner to confirm that their EWS has been assessed for safety by a suitable expert. Where a valuer has fire safety concerns with a building, they’ll decline the property until they receive an EWS1 form.
The form must be fully completed, signed and uploaded to the online Building Safety Portal Link opens in a new window. It's the responsibility of the building owner to provide the form, and ensure the signing firm is a member of one of the appropriate professional bodies. The specialist will complete the form and identify whether the property is either ‘low risk’ or ‘high risk’.
Useful advice and support
RICS Cladding External Wall System (EWS) FAQs
Frequently asked questions on Cladding External Wall System (EWS).
Money Advice Service
Advice on budgeting and managing your money.
Debt and consumer advice service, covering everything from managing debt to negotiating with creditors.
Get in touch
If you have any queries about your mortgage, and how it may be impacted, call us on 0345 602 8301. Lines are open Monday to Friday 8am - 6pm and Saturday 9am - 1pm.
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