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It’s usually quicker to find answers to general queries online. Check out our questions and answers or use online chat to ask one of the Team. This service is delivered by trained colleagues, right here in the UK, from 9am-5pm Monday-Friday.
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New customers
New mortgage and remortgage applications
From outside UK
Monday to Friday 9:00am to 5:00pm
Saturday 9:00am to 1:00pm
Existing customers
From outside UK
Monday, Tuesday, Thursday, Friday, 8:00am to 6:00pm
Wednesday, 9:30am to 6:00pm
Saturday 9:00am to 1:00pm
Monday, Tuesday, Thursday, Friday, 8:00am to 5:00pm
Wednesday 9:30am to 5:00pm
Need an update on your mortgage account?
Request a certificate of interest
Request a redemption statement
Solicitor requests
If you're a solicitor or conveyancer, here's how to request a client's redemption statement
Time to switch to a new mortgage deal?
Clydesdale Bank mortgage switch Link opens in a new window
Yorkshire Bank mortgage switch Link opens in a new window
Additional borrowing
General enquiries
Monday to Friday 9:00am to 5:00pm
Saturday 9:00am to 1:00pm
Mortgages intermediaries
If you're an intermediary, head to our mortgage broker website to contact intermediary support Link opens in a new window
Call charges and information
03 numbers
Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbers
Maximum of 7p per minute, plus your phone company's access charge.
087 numbers
Maximum of 13p per minute, plus your phone company's access charge.
0800 numbers
Free from UK landlines and personal mobile phones.
Calls may be recorded for training and quality purposes.
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