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It’s usually quicker to find answers to general queries online. Check out our questions and answers or use online chat to ask one of the Team. This service is delivered by trained colleagues, right here in the UK, from 9am-5pm Monday-Friday.


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Mortgages

New customers

New mortgage and remortgage applications

0345 605 0500

From outside UK

+44 141 621 5818

Monday to Friday 9:00am to 5:00pm
Saturday 9:00am to 1:00pm


Existing customers

Clydesdale and Yorkshire Bank mortgage customers

Your account number will be eight numbers long, for example, 01234567

0800 121 4203

Monday, Tuesday, Thursday, Friday, 8:00am to 5:00pm
Wednesday 9:30am to 5:00pm


Virgin Money mortgage customers

Your account number will include numbers and letters, for example, 12350Y-12345

0345 602 8301

From outside UK

+44 141 621 5625

Monday, Tuesday, Thursday, Friday, 8:00am to 6:00pm
Wednesday, 9:30am to 6:00pm
Saturday 9:00am to 1:00pm


Need an update on your mortgage account?

Request a certificate of interest

Request an interim statement

Request a redemption statement

Solicitor requests

If you're a solicitor or conveyancer, here's how to request a client's redemption statement


Time to switch to a new mortgage deal?

Virgin Money mortgage switch

Clydesdale Bank mortgage switch Link opens in a new window

Yorkshire Bank mortgage switch Link opens in a new window


Additional borrowing

General enquiries

0345 600 6622

Monday to Friday 9:00am to 5:00pm
Saturday 9:00am to 1:00pm


Mortgages intermediaries

If you're an intermediary, head to our mortgage broker website to contact intermediary support Link opens in a new window


03 numbers
Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.


084 numbers
Maximum of 7p per minute, plus your phone company's access charge.


087 numbers
Maximum of 13p per minute, plus your phone company's access charge.


0800 numbers
Free from UK landlines and personal mobile phones.


Calls may be recorded for training and quality purposes.


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