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If you've had a change in personal circumstances and need to add or remove a person from your mortgage, a change of parties can be requested.

Learn what you need to do

To change your name or address details we must have the necessary legal documents and authorised signature(s). This can be done by printing off the relevant form below and returning, with the necessary legal documentation, to our Main Office address provided on the form.

If you wish to pay your mortgage by Direct Debit or Standing Order you may print off and complete the relevant form and return this to the address which is provided on the form.

You can enable a third party to discuss or request details of your mortgage account on your behalf. However, to arrange this we must have a valid authority signed by all parties to your mortgage. This can be done by printing off and completing the relevant form below and then returning it to our main office address, quoted on the bottom of the form.

Any third party to whom authority is given will be unable to make material changes to your mortgage account, for example, changing personal or bank details or requesting a borrow back of funds. Any authority will remain in place for 12 months only. If you want to extend the authority you will need to send in a new request, signed by all parties named on your mortgage every 12 months.

You can do this in the following ways:

  • Contact us at our UK based call centres on 0345 602 8301 for further information
  • Write to us at: Redemptions department, Jubilee House, Virgin Money, Gosforth, NE3 4PL.
  • Solicitors can request a redemption statement using our online facility

Please ensure you specify your preferred date of redemption.

Where any part of the loan is on an Interest Only basis and sale of the mortgaged property has been selected as the repayment plan, each applicant must read and sign our Interest only Sale of Mortgaged Property declaration.

To add an Attorney to a mortgage, please complete the form below along with the Power of Attorney document and either bring it to one of our Stores or post it to us.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

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