Who the appointments are for
You don’t need to have a diagnosis of dementia or be a Virgin Money customer.
You can book an appointment if you’re:
- living with dementia
- worried about changes in your memory or thinking
- supporting someone affected by dementia
You can come on your own or bring someone with you for support.
What happens at your appointment
Your 45-minute appointment takes place in a quiet, private space.
You’ll speak to a dementia specialist Admiral Nurse from Dementia UK. They’ll listen to your concerns, answer your questions and help you consider your next steps.
You can talk about anything concerning you about dementia, including:
- changes in memory, thinking, behaviour or communication
- getting or understanding a dementia diagnosis
- caring for someone living with dementia
- planning for future care
- where to get financial or legal support
- coping with difficult feelings
Your appointment is confidential. Virgin Money colleagues will not be told what you discuss.
Admiral Nurses can’t diagnose dementia or provide medical treatment. Please also speak to your GP if you’re worried about changes in your memory or thinking, or need medical advice.
Where to find a clinic
Dementia UK clinics are available at some Virgin Money branches.
Baillieston
47 Main Street, Baillieston. G69 6SQ
Castleford
81 Carlton Street, Castleford. WF10 1BW
Clydebank
32 Sylvania Way, Clyde Regional Centre, Clydebank. G81 1RP
Dewsbury
46 Market Place, Dewsbury. WF13 1DN
Glenrothes
Kingdom Shopping Centre, 5 Falkland Gate, Glenrothes. KY7 5NS
Hamilton Almada St
54 Almada Street, Hamilton. ML3 0EX
Inverurie
26 West High Street, Inverurie. AB51 3SL
Livingston
Cairngorm House, Almondvale Boulevard, Livingston. EH54 6QL
Sheffield
66 Fargate, Sheffield. S1 2HE
South Shields Fowler Street
30 Fowler Street, South Shields. NE33 1NE
Stockton, High Street
46 High Street, Stockton On Tees. TS18 1SB
Washington
Unit W & X The Galleries, Washington. NE38 7SD
Clinic dates and times can change.
Check the Dementia UK website for current appointments.
See clinic dates and book Link opens in a new windowNo clinic near you?
You may be able to book an appointment at a Nationwide branch.
Find Dementia UK clinics at Nationwide branches Link opens in a new windowBook an appointment
Book a clinic at a Virgin Money branch
Online
Book your appointment on the Dementia UK website Link opens in a new window.
Text
If you're unable to book online, text APPOINTMENT to 07478 724000 and Dementia UK will call you to make a booking.
Got a question?
If you have any questions about the clinics, please email virginmoney@dementiauk.org
Other ways to get support from Dementia UK
Call
For immediate support, call the free Admiral Nurse Helpline on 0800 888 6678.
Monday to Friday 9am to 9pm.
Saturday, Sunday and bank holidays (except Christmas Day) 9am to 5pm.
Phone or video appointments
You can book a phone or video appointment at dementiauk.org/book Link opens in a new window
Support with your banking
If dementia or memory problems are making it harder to bank with us, we can help you.
In branch
Find a branch near youOnline
How to request support onlineBy phone
0800 028 3503Virgin Money Customer Care Team: Monday to Friday, 10am - 4pm (closed Saturday & Sunday)
Call charges and information0800 numbers
Free from UK landlines and personal mobile phones.
Calls may be recorded for training and quality purposes.
By email
accessibilitysupport@virginmoney.comPlease don’t include personal or sensitive details in your email.
By post
Disability Awareness
Facilities Department
Virgin Money
Jubilee House
Newcastle upon Tyne
NE3 4PL