Club M Breakdown Cover

• Personal cover - you and the joint policyholder (where applicable) are covered in any vehicle in the UK so long as it is privately registered and used in the UK and is not outside the limits detailed in the terms and conditions.
• UK Cover - you're covered for a breakdown by the roadside and at home and if Green Flag can't fix the vehicle, they'll recover you to a local garage. If your vehicle can't be fixed the same day you have the option to be recovered to a destination anywhere in the UK or you can choose between a hire car, alternative travel options or overnight accommodation.
• European Cover - If you breakdown in Europe.Andorra, Austria, Balearics, Belgium, Bulgaria, Canary Isles, Channel Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, San Marino, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey in Europe, plus Üsküdar then Green Flag provide cover for help to get you moving again or, if it's needed then they'll bring you and your vehicle back home.
• If your vehicle runs out of charge, Green Flag will recover you to the nearest charging point.
• Please see your Club M Account Insurance Policy Wording and Insurance Product Information Document for full details of cover.

• If the vehicle fails to meet any legal requirements and driving laws that apply including having a valid MOT, Road Tax and Insurance
• Faults that you previously called Green Flag out for that haven’t been fixed
• Breakdowns where Green Flag can’t reach the vehicle or has no legal access
• Vehicles being used for motor racing, off-road driving, rallies, track days, duration or speed tests
• Vehicles with trade plates, just bought at auction or just imported
• Vehicles being moved for commercial reasons
• Costs not immediately to do with getting the vehicle back on the road, such as loss of earnings
• Under Personal cover you have a limit of up to 8 call outs in any 12-month period of cover

There is no limit to the number of times you can call Green Flag for assistance for your vehicle.

Green Flag operate a fair usage policy – when you’re travelling as a driver, or passenger in a car other than your own in the UK (this is known as Personal Cover), this is limited to eight call-outs in any 12-month period.

The vehicle is covered for any driver – if they’re driving the car with your permission. The driver of the car can call Green Flag on 0345 602 2369 in the UK. If you break down in Europe, call +44 345 878 5425. They will need to provide the name and address of the account holder.

You can download the free Green Flag app. Within the app you can add your policy, using your account number and sort code.

Once you have done this, you will be able to:

• Book a rescue
• Use the phone's GPS to provide your location
• Check the Tax & MOT status of your car (you will not be able to book a rescue if your car does not have a valid MOT & Tax)
• Track the Green Flag technician when they are on their way to your location

Visit https://www.greenflag.com/apps Link opens in a new window for more info.

Please note - You can only use the app to request a rescue in the UK.

If your vehicle is registered in the Isle of Man, you are unable to use the app to request a rescue.

First, get to the hard shoulder or an orange emergency area if you're on a Smart motorway.

If you're on the hard shoulder or an emergency area:

• Turn on your hazard lights (and your sidelights if visibility is poor).
• Get everyone out of the vehicle through the left doors and move far away from the road. If possible, get behind a safety barrier.
• Call your local highways agency to let them know that you've broken down on a motorway. If possible, use your nearest emergency phone. Or, call the following number on your mobile:
  • If you're driving in England, call National Highways on 0300 123 5000.
  • If you're driving in Scotland, call Traffic Scotland on 0800 028 1414.
  • If you're driving in Wales, call Traffic Wales on 0300 123 1213.
  • If you're driving in Northern Ireland, it's recommended you call the police on 999.
• After speaking to the highways agency, you can get Green Flag’s help using the Green Flag app or by calling 0345 602 2369.

If you can't leave your vehicle or if you're in a lane with live traffic:

• Turn on your hazard lights (and your sidelights if visibility is poor). Also make sure everyone has their seatbelt on.
• Call 999 immediately.

No, when you open your Club M account or turn on your insurance benefits, you don’t need to activate any of your insurance benefits but there are some actions you should take. For your breakdown cover you should download the Green Flag app. The app uses GPS to take the stress out of you needing to know exactly where you are. The app allows the GF technician to pinpoint your location and you can track your technician’s arrival. Visit https://www.greenflag.com/apps Link opens in a new window for more info. Please note, if you live in the Isle of Man you will not be able to request a rescue via the app and this is not available to use if you breakdown in Europe, instead call +44 345 878 5425.

Green Flag will help you if you break down in the UK or Europe*.

The cover provides help if your vehicle is broken down at the roadside anywhere in the UK or at your home address.

If we can’t get it going, we’ll take you and the vehicle to a local repairer.

If it can't be fixed the same day we can offer you one choice from options including:

• Long distance recovery to a single destination anywhere in the UK;
• Alternative options to long distance recovery such as hire car; overnight accommodation or alternative transport.

As well as cover for your vehicle you also have Personal cover which means Green Flag will come out to help you if you are a passenger or driver in any vehicle so long as it is privately registered and used in the UK. Personal cover is not available in Europe*.

The cover provided is subject to certain conditions and exclusions. It's important you read the full details.

The intention of the policy is to provide cover for the main household vehicle. So even though the vehicle is not registered in the name of the account holder, Green Flag would provide cover for this vehicle as the main vehicle on the policy.

No, this is not necessary. When you initially call them for help following a breakdown, Green Flag will take the details of the main vehicle that will be on cover.

No, there are no vehicle age restrictions, provided your vehicle has been serviced, looked after and used as recommended by the manufacturer. It also needs to meet any legal requirements and driving laws that apply, including having valid tax, insurance and an MOT. Green Flag will check these details at the time of any breakdown.

Your policy number is made up of your Club M account number and sort code, so please have these to hand. Don't worry if you don't have them, Green Flag can also find your details by the first line of your home address and postcode. Please make sure you use the address as it is noted on your Club M account.

You do not need to tell Green Flag, when you are travelling in Europe, but here are some key points to remember;

• Remember your vehicle registration documents (V5C). You’ll need to carry the original, as proof that you’re the owner. If you’re not the owner, you’ll need a letter of authority from them, and a Vehicle on Hire Certificate (VE103) instead.
• Don’t forget your driving licence. You’ll need the original of that, too.
• If you’ve got a photocard, remember to take the paper counterpart as well.
• You might also need an International Driving Permit in some countries, as well as your driving license. To check whether one will be necessary please check the Government website Link opens in a new window.
• Take a credit card, in case you might want to use the car hire benefit. (The car hire company will need to swipe it as security.)
• If you break down on a motorway or major road, they’ll send a local recovery truck out to you. Most of these won’t have links to UK motoring organisations, so you might have to pay for help there and then. If you do, keep all the receipts, and send them to Green Flag when you get back to the UK.
• Green Flag will reimburse you for your recovery and roadside repair costs, but not for any spare parts.

The cover provided is subject to certain conditions and exclusions. It's important you read the full details.

You are covered for your main vehicle for as many trips as you like, up to a maximum of 90 days abroad in total, for each 12-month period from the date your cover started. This will be the date you opened your account or you turn your insurance benefits back on. The cover provided is subject to certain conditions and exclusions. It's important you read the full details.

The countries covered are Andorra, Austria, Balearics, Belgium, Bulgaria, Canary Isles, Channel Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, San Marino, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey in Europe, Üsküdar.