Club M Travel Insurance Extras
Access to GPs and concierge services
Virtual Medical Care
Virtual Medical Care provides you, your partner or dependant children covered by your travel insurance policy with unlimited, round the clock access to a GP via the GP Consultation service.
No matter where you are in the world, qualified and experienced doctors are available 24/7 to answer your health concerns and provide medical advice.
For complex medical cases, where you may be struggling to get a diagnosis or would like a second opinion, world-leading experts will be on hand to assess your case and provide recommendations for treatments via the Expert Case Management review service.
How to access it
You can contact Virtual Medical Care on:
+44 (0)203 499 0658
You will need to quote your sort code as your reference/policy number.
Online access
Alternatively, Virtual Medical Care can be accessed via www.virtualmedicalcare.co.uk Link opens in a new window. Click “login” and then the “Health” tab. You will be directed to a third-party website to create an account. You will need to use your sort code as your policy number/reference.
The Virtual Medical Care app
The GP consultation service can also be accessed via the Virtual Medical Care App
- On demand access to a team of qualified doctors
- Conduct video consultations with GPs
- Arrange appointments in the app
Talking Nurses
Talking Nurses will not be available from 1 February 2025.
Talking Nurses is a telephone-based service available to all Club M Account customers travelling abroad. It gives you access to medical advice and guidance from qualified nurses, with doctor support if required.
- Guidance on health problems
- Information on foreign hospitals and clinics
- Details of foreign brand names and what your medication is called in the country you are travelling to
- Advice for parents travelling with children
How to access it
The Talking Nurses service is provided to help with your medical questions*, before and during travel. To access the service please call:
From the UK
0800 975 0463
From abroad
+44 (0)208 481 7789
Talking Nurses is available 24 hours a day, 7 days a week
*Please note that the Talking Nurses service does not include the diagnosis of medical symptoms or the prescription of medication and treatment.
Concierge service
AIG Travel Assistance can help you with pre-travel advice and information and can provide a range of other services whilst you are on your journey.
- Ticket and restaurant reservations
- Luxury car rentals, chauffeurs and transfers
- Help with passport, visa and currency information
- Advice for parents travelling with children
Concierge services
Close Modal- Business e.g. secretarial services, hotel conference facilities.
- Entertainment e.g. ticket reservations, sporting events, sightseeing information.
- Fine foods and flowers e.g. gift deliveries of champagne and chocolates.
- Hotels and restaurants e.g. restaurant reservations, hotel referrals.
- Information e.g. passport and visa information, weather and currency information.
- Local assistance and referrals e.g. appointments with local services, relay of urgent messages.
- Travel and transportation e.g. luxury car rental, chauffeurs and transfers, ticket reservations.
To access this service call:
+44(0) 1273 747 613
Alternatively, you can contact AIG Travel Assistance by e-mailing uk.assistance@aig.com