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Managing your account

With the Essential Current Account you can bank with us at your local Virgin Money Store. You can also access your account at any Post Office branch, and we offer some services online, over the phone and by post.

Limited online service

  • You can check your balance, recent transactions and Direct Debits.
  • You can't set up, change or cancel standing orders and Direct Debits, or make any changes to your account.

Where to manage your account

With the Essential Current Account you can bank with us at your local Virgin Money Store. You can also access your account at any Post Office branch, and we offer some services online, over the phone and by post.

The table below shows where you can go to manage your Essential Current Account:

ServiceStore1Post OfficeCash machineOnline2PhonePost
Check account balance Yes Yes Yes Yes Yes-
Check recent transactions Yes-- Yes Yes-
Check Direct Debits & standing orders3 Yes-- Yes Yes-
Cash withdrawal in pounds in the UK (maximum) Yes
£2,000
 7Yes
£500
 7Yes
£500
---
Pay cash in (maximum) Yes Yes
£5,000
----
Pay cheques in Yes---- Yes
Sending money within the UK by Faster Payments (maximum) Yes
£100,000
--- Yes4
£10,000
 Yes
£100,000
Set up or change standing orders Yes--- Yes5 Yes
Cancel standing orders and Direct Debits Yes--- Yes Yes
Make changes to your account Yes--- Yes6 Yes

1 Not all Stores offer cash services - check whether your local Store does with our Store Finder.

2 You can only view your account online if you are resident in the UK.

3 Direct Debit is a UK only service.

4 You can only make a Faster Payment over the phone if you have used the same payment details before. New payments will need to be set up in Store.

5 You can change the date, amount or frequency of an existing standing order over the phone.

6 You can only change certain information over the phone – for more details, please call us or visit your local Virgin Money Store.

7 For joint accounts, the £500 daily cash limit is shared between both account holders. You can only withdraw £500 from the Post Office OR a cash machine.

Note: if the account is a joint account, we will act on instructions given by either of you.

To find out more about managing your account see our Welcome guide for new customers PDF link opens in a new window (PDF, 3.61MB)

Essential Current Account charges

This basic bank account is free to use on a day-to-day basis. The few things we charge for are listed under ‘additional services’. All charges will be applied immediately.

Day-to-day servicesFee
Maintaining the account£0
Monthly paper statements£0
Arranged or unarranged overdraft feesService not available
Unpaid Direct Debit or standing order£0
Sending money within the UK by Faster Payments£0
Debit card payments in pounds and in a foreign currency£0
Cash withdrawal in pounds in the UKNo charge from Virgin Money. Some cash machines may charge you for withdrawals. This will be shown on screen with an option to cancel the withdrawal.
Additional servicesCharge
Cash withdrawal in foreign currency outside the UK£1.50 per transaction
No currency commission charge
Additional copy of your paper statement£10

We also offer some non-standard services such as transfers for CHAPS. We will make a reasonable charge for these services and will tell you the amount before we act on your instruction.

 Link opens in a new window