We've got your back
- Travel reassurance, whatever your budget – choose from Red, Silver or our 5-star Defaqto-rated Gold or Black cover.
- Cover for all the essentials - view the full list of what's covered.
- Need cover for coronavirus? Cancellations and medical expenses covered by us if you are diagnosed.
- Customise your policy with our range of optional extras.
- We’re on hand to help 24 hours a day, 365 days a year if you’re injured in an accident or fall ill. We also offer repatriation to the UK if you need it.
Need cover for coronavirus?
When we say we’ve got your back, we mean it.
With Virgin Money Travel Insurance, we’ll cover cancellations, trips-cut-short and medical expenses – even if you’ve been diagnosed with coronavirus.
Find out moreCoronavirus and your travel insurance
Holidaying might not be as straightforward as it used to be, but we’re here to keep you right.
Making a claim
If you need to make a claim, here’s everything you need to know.
Coronavirus FAQs
Visit our coronavirus FAQs page for the latest information and to find out what is and isn’t covered.
Information for existing customers
What to do if you're due to travel to somewhere affected by coronavirus.
Choose the policy you want
Annual multi-trip
If you’ll be travelling more than twice in 12 months – at home or away – it’s cheaper to take an annual multi-trip policy.
Single trip
Going away just once? Whether it’s a staycation or a vacation, our single trip insurance is for you.
Backpacker
For longer trips between 31 days and 18 months – ideal for student gap years abroad.
Choose from four levels of cover
Red
Lowest cost policy, £100 excess payable for each claim you make.
Silver
Most popular policy, £60 excess payable for each claim you make.
Gold
Increased cover , £50 excess payable for each claim you make.
Black
Increased cover , £50 excess payable for each claim you make.
| Red | Silver | Gold | Black | |
|---|---|---|---|---|
| Medical Expenses We pay up to the amount specified for emergency medical treatment and ambulance costs – including for coronavirus. We’ll also cover your journey home, if it’s medically necessary. | £10,000,000 | £12,500,000 | £15,000,000 | Unlimited |
| Hospital benefit We will pay for every complete 24 hour period you spend in hospital as an in-patient (up to a total of the amount specified). | £1,000 | £1,000 | £1,500 | £2,000 |
| Baggage We will pay up to the amount specified if your baggage or personal belongings are lost, damaged or stolen. Please note, we will take wear and tear and the decrease in value over time into account when we value your claim. | £1,250 | £1,500 | £2,000 | £2,500 |
| Delayed baggage We will pay for each 12 hours up to the amount specified for essentials to tide you over if your baggage or personal belongings are delayed on your outward journey. | £75 | £100 | £200 | £300 |
| Personal money We will pay up to the amount specified if your personal money is lost or stolen. | £350 | £500 | £500 | £750 |
| Cancellation If your trip is cancelled, we’ll pay up to the amount specified for travel and accommodation costs you can’t recover. We’ll also cover you if your trip is cancelled or cut short because a member of your party is medically diagnosed with coronavirus or is asked to self-isolate by an NHS or medical professional. | £2,000 | £3,000 | £5,000 | £7,500 |
| Delayed departure If the start of your outward or return international journey is delayed we will pay for each 12 hours of the delay (up to a total of the amount specified). | £200 | £300 | £400 | £500 |
| Missed departure We will pay up to the amount specified for additional travel or accommodation costs if you miss your outward or return journey home. | £500 | £500 | £1,000 | £1,500 |
| Trip cut short If your trip is cut short, we will pay up to the amount specified for travel and accommodation costs you can't recover. | £2,000 | £3,000 | £5,000 | £7,500 |
| Gadgets & valuables Provides cover (such as accidental damage, theft or loss) for valuable items such as tablets, laptops, e-Readers, games consoles, audio, video (including CDs, DVDs and electronic games), photographic equipment and personal organisers. Please note: Mobile phone cover is not a standard feature of the policy, but can be added by selecting our Gadgets and valuables cover optional extra during the quote process. | £250 | £250 | £250 | £250 |
| Mobiles Mobile phones are not covered by Virgin Money Travel Insurance as standard, but can be added by selecting our Gadgets and valuables cover optional extra during the quote process. | 0 | 0 | 0 | 0 |
| Passports Provides cover for reasonable costs involved in replacing your passport, travel documents or tickets following accidental loss or theft. | £100 | £100 | £100 | £100 |
Get started
Call us on
0330 400 1250
We are here from 9am to 5pm Monday to Friday, including Bank Holidays.
| Number | Cost |
|---|---|
| 03 numbers | Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way. |
| 084 numbers | Maximum of 7p per minute, plus your phone company's access charge. |
| 087 numbers | Maximum of 13p per minute, plus your phone company's access charge. |
| 0800 numbers | Free from UK landlines and personal mobile phones. |
Need help?
24/7 emergency medical assistance helpline
Our experts are just a phone call away.
Making a claim
If you need to make a claim, here’s everything you need to know.
Live chat
Can’t find the answers you’re looking for? Speak to us on live chat now.
Questions and answers
Visit our most frequently asked questions about travel insurance.
Policy terms and conditions
See exactly what cover your policy provides and how much you can claim for.
More reason to choose Virgin Money
- Virgin Group discounts
- Award-winning products
- 24/7 emergency helpline
- Virgin Money Stores and Lounges
Virgin Group discounts
When you join the Virgin Money family, you get extra special deals across the wider Virgin Group. So you can save on everyday essentials, as well as bigger things - like days out, dream holidays and amazing adventures. Terms apply.
Discover our discounts
Award-winning products
We don't like to brag but it's good for you to know that other people have given us a thumbs up too.
Best Travel Insurance (Finder Travel Insurance Customer Satisfaction Awards 2020)
24/7 emergency helpline
With our partners, Mapfre Assistance, we provide medical expertise, support, advice and facilities if you have medical problems abroad.
We’re on hand to help 24 hours a day, 365 days a year if you’re injured in an accident or fall ill. We also offer repatriation to the UK if you need it.
So you can relax knowing our experts are just a phone call away.
Contact our helpline
Virgin Money Stores and Lounges
A new generation of creative and community-focussed spaces on the high street, designed to broaden people’s horizons and brighten their lives.
Open plan layouts, shoulder-to-shoulder service and relaxed discussion spaces are just a few of the ways that people can manage their money in a modern way. Virgin Money Stores give everybody a space to learn, work and play.
Discover our stores and loungesVirgin Money Travel Insurance is promoted by Virgin Money Personal Financial Service Ltd and is arranged and administered by Insure & Go Insurance Services Ltd. Virgin Money Personal Financial Service Ltd and Insure & Go Insurance Services Ltd are authorised and regulated by the Financial Conduct Authority. Insure & Go Insurance Services Ltd Registered Address: One Victoria Street, Bristol Bridge, Bristol BS1 6AA. Registered in England and Wales (Company Number: 04056769).Travel insurance is underwritten by MAPFRE Asistencia Compañía Internacional de Seguros y Reaseguros, Sociedad Anonima, trading as MAPFRE Assistance, which is authorised by Dirección General de Seguros y Fondos de Pensiones and subject to limited regulation by the Financial Conduct Authority and the Prudential Regulation Authority. Details about the extent of regulation by the Financial Conduct Authority and the Prudential Regulation Authority are available on request. MAPFRE UK Branch Registered Address: Dixon House, 72-75 Fenchurch Street, London EC3M 4BR. Company Number: FC021974. Branch Number: BR008042. Terms and conditions apply. Virgin Money Personal Financial Service Ltd. Registered in England and Wales (Company No. 3072766). Registered Office - Jubilee House, Gosforth, Newcastle upon Tyne NE3 4PL. Lines are open 9am – 5pm Monday – Friday. Calls will be recorded. Calls to 03 numbers cost the same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.