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To find out what you need to do if you need to make a claim, click on the links below.

Policy start datePhone numberInformation & opening hours
On or after 23 May 20170800 294 75768am - 9pm Monday to Friday
9am - 5pm Saturday
10am - 3.30pm Sunday
23 February 2015 - 22 May 20170345 604 33709am – 5pm Monday to Friday
September 2009 - 22 February 20150345 602 91998.30am – 6pm Monday to Friday
December 2005 - August 20090345 601 96458.30am – 6pm Monday to Friday
Before December 20050800 073 17779am – 5pm Monday to Friday

Calls may be monitored and recorded.

Our helpful How to make a claim guide has everything you need to know.

For claims call 0345 601 9645
Lines are open 8.30am – 6pm Monday to Friday.

Or write to us at:
PO Box 13982
15 Dalkieth Road
EH16 5ZU

Call charges and information
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

Calls may be recorded for training and quality purposes.