Interactive guide
Tap ‘Start’ to begin, then follow the prompts to go through the guide one step at a time. Or tap ‘Autoplay’ to view the whole guide.
Get our app
iOS 14.7 or above
Android 8.0 or above
Step-by-step instructions
You can use our Business Banking app to reset your Business Internet Banking password.
- Sign in to the app.
- Select the ‘More’ tab in the menu.
- Select 'Logout, access and security'.
- Select 'Change password'.
- Tap ‘Forgotten your password?’.
- Tap ‘Send code’.
- We’ll then text you a 6-digit code.
- Enter the code.
- Enter and confirm your new password.
Interactive guide
If you’d like to use our interactive guide, please open this page on a desktop device.
This is because the guide takes you through the desktop experience for Business Internet Banking.
Account management guides
Registering as an additional user for Business Internet Banking
How to register for secure online banking as an additional user.
Using our app to reset a forgotten Business Internet Banking password
How to reset your Business Internet Banking password.
Adding new business account users
How to add new and additional users to Business Internet Banking.
Changing business user permissions
How to change settings for your business account users.