Home Buying Coach Regular Saver

Annual interest is paid on 11 March and will be available the next working day. Monthly interest is paid on the 10th day of each month, and will be available the next working day.

Rates are fixed until the maturity date. This means we cannot change the rate until after the fixed rate period.

This projection is provided for illustrative purposes only and does not take into account your individual circumstances. It is based on a maximum £250 monthly deposit over 14 months, with no withdrawals being made and interest being added to the account. The projected balance is based on the annual interest rate.

• This account can be opened online by UK residents aged 16 or over.
• This account is only available to users of the Virgin Money Home Buying Coach app.
• Customers can only have one Home Buying Coach Regular Saver at any time.
• Minimum initial and additional deposit £1.
• Maximum calendar monthly deposit limit £250.
• Minimum operating balance £1.
• Maximum deposit limit £3,500. For all accounts the maximum deposit limit also applies to joint accounts.
• If a monthly deposit results in your account going over the maximum £250 per calendar month deposit limit we will return the additional money to you. This does not include any interest you have asked to be added direct to your account.
• Each customer can save up to a total of £2 million with Virgin Money, across all accounts held.
• Deposits and instructions can be made by:
  • Cash - Store** only.
  • Cheque.
  • Electronic transfer.
  • Transfer from an existing Virgin Money account, subject to the terms and conditions of that account.

• Minimum withdrawal amount is £1 (or less if closing). If you withdraw money from your Home Buying Coach Regular Saver in a calendar month you cannot pay money back in to your account beyond the £250 per calendar month deposit limit.
• Simply log into your account and arrange to take money in the following ways:
  • Transfer to another Virgin Money account, subject to the terms and conditions of that account.
  • By electronic transfer: payments up to £100,000 will be sent by Faster Payments. Payments that are more than £100,000 will be sent by CHAPS free of charge.
• After the fixed rate period your account will become a variable rate account. However, we will write to you before the end of the fixed rate period to let you know the options available to you, as well as advising you of the interest rate currently payable on the variable rate account.

• This account is a payment account.
• Interest payments will not be counted towards the maximum £250 monthly deposit.
• Please note, the tax treatment will depend on the individual circumstances of each customer and may change in the future.
• We pay interest without deducting income tax, unless HMRC/the law requires otherwise. However, depending on your personal circumstances, you may be liable to pay income tax on the interest you have earned. Please visit www.gov.uk/apply-tax-free-interest-on-savings for further information. We do not issue Certificates of interest paid and tax deducted automatically. If you ask us for a certificate, we'll be happy to send you one.
• Each month that there is a transaction on your account (other than an interest payment), we may email you at least once to let you know a statement is available to view online. You can view your transactions online at any time.
• This product is only available to eligible users of the Virgin Money Home Buying Coach app. If you are not a user of this app we will transfer your account to our standard Regular E-Saver.

We hope we can resolve any issues you may have in the first instance, but if you have a complaint, please let us know as soon as possible so that we can look into it for you. You can write the details of your complaint to the Customer Relations Team, Virgin Money, Gosforth, Newcastle Upon Tyne, NE3 4PL or email customerrelations@virginmoney.com

If we cannot resolve the complaint to your satisfaction you have the right to refer your complaint to the Financial Ombudsman Service, which provides independent adjudication of complaints. A copy of our Internal Complaint Procedures leaflet PDF opens in a new window (PDF, 164KB) is available on request.

If you are not happy with your choice of account within 14 days of opening it, we will help you switch accounts.

If you wish to take advantage of this 14 day cancellation period please contact our Gosforth Office at:

Savings Operations,
Virgin Money,
Jubilee House,
NE3 4PL

Or visit your local Virgin Money Store to cancel your account. If you do cancel your account the full amount of your investment, together with any interest earned in accordance with your account details will be returned to you.

It is not possible for a Power of Attorney account to be operated online. To apply as a Power of Attorney please download an application formPDF opens in a new window, complete and return to the address provided on the form. Your account will then be opened and operated by post via Jubilee House, Gosforth, Newcastle Upon Tyne, NE3 4PL.