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Contact us

Virgin Money Credit Cards

Existing customersPhone numberInformation & opening hours
Card servicing0800 011 321024 hours a day, 7 days a week
Lost or stolen cards0800 011 321024 hours a day, 7 days a week
Text for info (Check your balance, transactions or bill)Text BAL, TRAN or BILL plus the last 4 digits of your card (eg.BAL1234) to 8830024 hours a day, 7 days a week
Calling from abroad+44 191 284 900524 hours a day, 7 days a week
Track your application0800 389 28758am to 8pm, Monday to Friday and 8:30am to 5pm on Saturdays.
Activate your card0800 633 5045 or activate your card online24 hours a day, 7 days a week

Virgin Atlantic Credit Cards

Existing customersPhone numberInformation & opening hours
Card servicing0800 085 321024 hours a day, 7 days a week
Lost or stolen cards0800 085 321024 hours a day, 7 days a week
Text for info (Check your balance, transactions or bill)Text BAL, TRAN or BILL plus the last 4 digits of your card (eg.BAL1234) to 8830024 hours a day, 7 days a week
Calling from abroad+44 191 284 906424 hours a day, 7 days a week
Virgin Atlantic Flying Club0344 412 241424 hours a day, 7 days a week
MBNA Virgin Atlantic Account servicing0800 056 768624 hours a day, 7 days a week

General questions

Email us at: info@virginmoney.com

Virgin Money
PO Box 10234
Wigston
LE18 9FA

Call charges and information

NumberCost
03 numbersSame as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
084 numbersMaximum of 7p per minute, plus your phone company's access charge.
087 numbersMaximum of 13p per minute, plus your phone company's access charge.
0800 numbersFree from UK landlines and personal mobile phones.

Calls may be recorded for training and quality purposes.